Some Very Useful Features of VoIP Telephone Systems

As the concept of VoIP of Voice over Internet Protocol was introduced to the corporate world, businesses across the globe wasted no time in acquiring it. The reason was the whole plethora of features that were designed to encourage cost-cutting in companies. The section of Small and Medium Enterprises was benefitted the most by the features of this technology. Some of the features are being discussed below.

Auto attendants

With this system, you can greet callers with a pre-recorded message that offers touch tones and connect callers to extensions. This is almost like having your own receptionist 24 hours a day and this feature can cut the need of employing a telephone receptionist.

Dial-by-name directory

In this feature, callers can select an extension by dialing the name of the person they wish to connect to.

Music on hold

In this feature, you can let your callers enjoy pre-recorded message as you keep them on hold. This music can be any music or and pre-recorded announcement for the callers or even some product promotional message.

Multiple languages

Almost all versions of VoIP telephone systems come with the feature of speaking different languages. Most of them are configured with English, Spanish, French and several other popular languages like Chinese, etc.  This allows clients and callers from different countries to call you and get connected easily.

Extension groups

With the help of this feature, you can send calls to all local extensions present in the department. You can ring more than one extension simultaneously and also use different ringing patterns to identify types of calls.

Call queuing

Suppose an extension is busy, you allow the user to leave the message, stay on hold until the person picks up or the call is timed-out or  return to the auto-attendant. Moreover, you can also get notified about queued inbound calls.

Mode scheduling

In the VoIP business phone systems designed for SMEs, the feature called mode scheduling allows handling of calls differently at different times of the day, days of the week and on holidays. Moreover, in some systems, you’ll find this capability in-built in them to handle calls during and even after regular business hours.

Call-conferencing

In some systems, you’ll find this feature that would allow you to connect up to 8 parties at a time on a single call.

Call hold, transfer/park

VoIP business phone systems can hold calls, transfer them to local or remote extension, ring groups or send a voicemail.

Automatic hotline calling

With VoIP telephone systems you can automatically dial a set number when specific receiver is picked up. This feature makes this technology perfect for door phones.

Voicemail feature

This feature is in-built in most of the VoIP telephone systems and can help you save a good amount of money. Because it is centralized, you don’t really have to check different mail boxes for cell phones and office phones.

Other very notable features of voip business phones include –

ü  Call Bridging

ü  Routing and blocking specific types of calls

ü  Call Detail Record Logging

ü  Remote Management

ü  Change configuration of the system remotely

ü  Outbound Call Balancing

ü  Auto Fax Detection

ü  Connect Anywhere

ü  Voicemail to E-mail

ü  Call Handling

ü  Call Forward

ü  Call Waiting

ü  Click-To-Dial

ü  System Speed Dials

ü  Caller-ID Routing

ü  Intercom

ü  Set Paging

ü  Call Pickup

ü  Call Screening

ü  Line Appearance