Features of VoIP telephone systems and what to look for before hiring

The past two decades have seen the sudden advent of the VoIP technology that took the world by surprise and removed all its competitors to reign of the communication process across the globe. The concept was most appreciated, welcomed and preferred by the business owners who were giving a large part of their revenues as telephone and Internet bills every month. The term stands for Voice over Internet Protocol and the way, VoIP telephone systems have benefitted the business, it has truly revolutionised the entire corporate sector across the globe.

• This technology can collect the sound vibrations, converts them into digital files to transfer them to the other end.
• Apart from this, one more reason why VoIP business phone systems are globally acclaimed is that the clarity of the communication is crystal clear and the cost is minimal.
  
  

Other than these, several other features or reasons have contributed towards the popularity of this concept and in this post; we’ll discuss some of them.

Cost reduction

• The immediate benefit of this technology was the drop in communication cost faced by the companies.
• The reason was that in the presence of high speed Internet connection, there was no need of using traditional PSTN or landline phones.
  
  

Increased mobility

• The technology or the concept of VoIP telephone systems helped employees work on the move and stay connected with the office at the same time.
• For this, the only requirement was the software or an app and high speed Internet connection.
• With these two things, employees can be at any place and stay in contact with the employees and seniors sitting at remote locations.
  
  

A number of other features

• With the help of this technology, it became very easy for the users to reroute a call and a voice mail.
• All that is required is a web-based interface or any other dedicated app, software, etc.
  
  

Important features required by a  call center

• Advanced Ring Strategies
• Agent Login/Log out
• Custom Queue Hold Message
• Custom Queue Hold Music
• Escape from Call Queue
• Pre-Call Announcement
• Queue Call Barge
• Queue Call Spy
• Queue Call Recording
• Queue Call Whisper
• Report Caller Hold Time
• Unlimited Call Queues
• Wait Time Announcement
  
  

Call management features of voip telephone systems

• Auto-Divert
• Auto-Reject
• Call Forwarding
• Call History
• Call Hold
• Call Park/Pickup
• Call Queues (Automatic Distribution)
• Call Routing
• Call Transfers
• Call Waiting
• Caller ID
• Do Not Disturb
• Extension Transfers
• Find Me/Follow Me
• Missed Call Indicator
• Multiple Calls per Line
  
  

Before hiring a company to offer VoIP telephone systems for your organization, it is important that you consider some points out of which, some are discussed below.

• Take a look at a service provider’s customer service/support system
• It should provide you with prompt and end-to-end assistance every time
• It should have a reliable and convenient communication platform that you can use anytime.
• It should offer a full money-back guarantee.
• It should be willing to give you a trial period for free.
• It should be willing to go the extra mile and provide your staff with training when necessary.
• Also consider the additional services that you can get with your VoIP plan.
  
  Read More.....