Features That Business Owners Get In VoIP Telephone Systems

During the past several years, the concept of using high-quality, but economical business communication solutions has grown too much in terms of popularity. Especially, the VoIP solution has gained unprecedented popularity and is the top choice of business owners across the globe. It is solely because of the features that this concept has to offer and some of them are not found in any other communication solution available in the markets. Let us now not waste any time and go through the top features that users get in these VoIP telephone systems.

Attendant

·         This feature of "attendant" is sometimes referred to as a virtual PA or Private Assistant to answer your incoming calls in your absence or inability to take calls.

·         From there, the callers can get connected department wise, through extension number, and even through the pre-recorded number.

·         The topmost benefit is that you no longer need a dedicated employee for this.

·         Moreover, this feature gives an impression that you’ve got a large business.

Extensions

·         This feature allows calls to be routed to the people, message extensions or even "mailbox only extensions".

·         On the other hand, there are virtual extensions that often lack physical endpoint or any phone connected to them. But this does not restrict them from taking calls.

·         Calls between extensions, even from remote locations are typically free and save call charges for many businesses.

The "follow me" feature

·         This feature is sometimes, given the name of "find me" and it works by taking several phone numbers to ensure that you never miss a call.

·         It works by trying to reach you on various numbers that may be of your mobile, office, and home of your wife’s. At the last, when the call is not picked, it is diverted to the voice mail feature where caller can record his message that is delivered as a mail to your office’s mailbox.

·         This feature ensures that no call, irrespective of whether it is general or important is missed by you.

Inbound faxing

·         With this feature present in most of the VoIP business phones, you can receive inbound faxes by the hosted PBX system.

·         It is received and from there, sent to your mailbox, usually as a PDF file format.

·         The server traces the fax and diverts it towards your phone number and from there; it is downloaded and sent to your inbox.

Call recording

·         The concept of call recording can be achieved successfully with the help of VoIP telephone systems just with the help of a click.

·         Once it is recorded, it is sent to the inbox or stored in the message box in the phone itself.

·         This feature can help your business thrive successfully and reach the new heights of success.

Other features include the following –

·         Music or message or hold

·         Conference features allow users to join the conference call anytime

·         Call Scheduling

·         Call Queue

Administration Control Panel goes a long way in making a complete system usable and a good bargain