Reviewing Auto Attendant and Voicemail Features of VoIP Phone Systems

In almost every post related to VoIP available on WWW, you’ll find people narrating their benefits, features, etc., but very seldom, you’ll find them giving in-depth information of the features that they broadcast. In this post, we’ll sideline all the features that we have studied about this technology and concentrate upon the two most beneficial ones for business owners.

AUTO ATTENDANT

The first feature of VoIP phone systems that we review here elaborately is the "AUTO ATTENDANT" feature. With it, you get "unlimited menu expansion", powerful and extremely easy-to-use voice prompted menu for call handling and several others.

This feature of a VoIP business phone can be used as a primary interface for incoming calls in a caller directed or IVR input data.

Several other features are –

·         Automated call answering with recorded greeting message

·         Automated directory with dial by name and name directory service

·         Easy to set up day, night, weekend and holiday modes

·         Customizable music at the time of phone hold

·         It has the ability to route calls based on calling line, caller id and also digit collection

·         It can support for up to 255 different auto attendant menus

·         It has a powerful-scripted menu capability for call handling and information collection

·         There are unlimited programmable sub-level menus that enable callers to access specific departments or company information straight away

·         The auto attendants can operate primary interfaces or backups to the receptionist or departments without any hassles

·         It can be used in tandem with primary console for a robust call management system

·         It permits interactive voice prompts that can be combined with partner and system integrator applications for enhanced call routing

·         There are several other functions as an information desk, to answer commonly asked questions through information-only or message-only mailboxes

THE VOICEMAIL FEATURE

The VoIP phone systems offered by the companies include powerful voicemail system designed exclusively for business users. The smallest system of VoIP business phone system offers up to 1500 hours of storage and has the following capabilities.

·         Deleting

·         Replaying

·         Saving

·         Reviewing

·         Forwarding

·         Replying

·         Skipping

·         Rewinding And Fast-Forwarding

There are several options to avail in terms of message delivery & notifications and some are mentioned herein. –

·         Urgent delivery

·         Scheduling the message for future delivery

·         Wake-up Call reminders

·         Sending, Forwarding and message returning back to individual boxes, distribution lists or broadcast messages.

·         Sending a new message via e-mail, phone call, or pager.

·         Automated greetings

·         They come with the ability to record multiple personal greetings

·         The VoIP phone systems can choose the recorded greeting to play

As far as the extension management capabilities are concerned, the configuration options can be accessed remotely with the help of the voicemail system. Here is the brief list of options provided in this context.

·         Personal Greetings

·         Call Forwarding

·         One Number Access

·         Message Notification Options

·         Extension Passwords

The best part of this feature is associated with mail forwarding as the VOIP phone systems allow you to forward the voicemail to the email address chosen by you.