What do Hotels Need to Do in 2023 to Maximize Guest Satisfaction

by Mycloud Hospitality Software Development

The hospitality industry is a fast evolving space where the success of a property depends on the creativity of the management and their ability to move with the times. Savvy managers keep an eye on the prevailing trends in the hostel industry and ensure that their property is also offering the best solutions to the guests for their utmost satisfaction. Using a 5-star hotel management software is one of the steps that hotels can take to ensure their property is on top of the changes in the industry.

It is crucial to understand that guests from different parts of the world have unique demands and requirements and hotels need to be prepared accordingly. While some guests might want to talk to the staff at the front desk, others might want to check-in through a web-app and go straight to their room.

For casual and business travelers, hotels need to make appropriate arrangements. Business travelers often require high-speed internet, conference rooms or pick and drop from the airport to the airport. By providing all these facilities and more, hotels can ensure they win their customers over. Savvy managers make use of a 5-star hotel management software to record the details about the preferences of the guests so that the hotel can give the guests excellent services on every visit.

How can Hotel Software Help Managers?

There are a number of ways in which hotel managers can use software to ease their work and create unique opportunities to serve their guests to the best of their abilities. Let’s take a look at some of the ways 5-star hotel management software can increase revenue.

Guest profiles to offer them a personalized experience
Upsell opportunities for guests on check-in
Promotions and discounts for new and regular guests
Improve reach of the hotel by using a channel manager
Use a booking engine to offer direct bookings to guests
Offer services from local businesses to guests
Provide information about attractions in the area
Use AI and chatbots to answer guest queries
A mobile-first approach to get access to a wider user base
Provide discounts for group bookings
In-depth reports for better business insights

Key Uses of Hotel Software for Increasing Guest Satisfaction

Contactless Check-in and Check-out

With hotel software, it is easy to provide guests with the facility of checking in without spending time at the front desk. Guests can use a web-app to check into the hotel and go straight to their room as the web-app can also work as a key. Often when guests have traveled from a distance, they want to go straight to their room without spending time at the front desk. With contactless check-in, they can just relax in their room. The technology takes the waiting and paperwork out of the equation and further reduces errors such as double booking.

In-Room Technology

Hotels can use technology like voice activated room controls to do everything in the room, from switching on the lights and the television to calling room service. Guests can also use voice assistants to ask questions about the property or nearby attractions that are popular with visitors. Guests don’t even need to pick up the phone to do all these things and smart technology can really add to the joy of staying at a hotel. Hotel software can be used to program the voice assistants to provide the right answers to different questions.

A Personalized Experience

Guests don’t mind paying the right price if the property provides excellent facilities. Hotels software can help in understanding the needs of the guests so that hotels can provide them with exactly what they need. Whether it is dietary choices or preference for room location, hotels can maintain a database of guest preferences and cater to them accordingly. For guests traveling with children, staff can provide board games or toys in the room for the children. Providing a personalized experience to the guests is an ideal way to ensure they choose the property for their stay in future as well.

Quick Response to Guest Queries

Speed is of the essence in the hospitality business. Staff needs to respond quickly to any guest queries about the property. With a cloud-based hotel software, staff members can access the dashboard from any device that is connected to the Internet. This allows managers or staff members to attend to any queries posed by the guests and answer them at the earliest. Hotel software can also help the staff in keeping an eye on any mentions of the property on social media sites so that they can interact with the guests and resolve their queries. Responding to the reviews of the property on tripadvisor and similar sites can also help to create a positive image of the property in the minds of the guests.

Conclusion

A hotel software is one of the keys to unlocking various avenues of profitability and guest satisfaction. From effectively managing the property for the guests to maintaining reports and guest feedback for improving the property in future, a 5-star hotel management software can do it all and much more.

At mycloud Hospitality, you can access a state-of-the-art software suite that has won awards all over. The software is used by a wide range of properties in the hospitality industry, from large hotel chains to small B&B as well as mid-range hotels. The cloud-based software is designed with the needs of the users in mind and it can also be customized as per the needs of the hotel property. If you are interested in learning more, check out https://www.mycloudhospitality.com/. You can also schedule a demonstration of the software to see if it suits your needs and the software can be up and running at your hotel property in as little as four hours. So what are you waiting for? Call +1-415-390-5039 to schedule a free demonstration today.