Improve Your Hotel Wi-Fi to Increase Guest Satisfaction

Hotels offer various amenities to their guest and get a five-star rating for them, but they have much less love for your unreliable Wi-Fi. When everyone from business travellers to high school sports team members have multiple devices such as laptops, phones and tablets connected, the Wi-Fi system your property acquired years ago just isn’t keeping up.

However, if this is the case, a few savvy strategies can help put your hotel’s wireless on the fast track, and the reasons to upgrade is clear, high guest satisfaction, competitive advantage and access to hospitality related innovations. Here are some strategies to improve your Wi-Fi.

·         Invest in the best equipment

When guests arrive at your hotel, they would like to have faster connectivity, stronger signal and more consistent performance with the Wi-Fi and if you are not able to provide them with that, they will be dissatisfied and leave a negative review on your website. So, it would be better if you invested in the best equipment available or take help of the firms offering Wi-Fi network solutions as they would be able to guide you better. Hitting the benchmark with high-quality hotel Wi-Fi solutions guarantees your guest's needs are met and keep businesses ahead on the curve when it comes to the competition. A strong Wi-Fi signal is among the most heavily searched terms when guests decide whom they will stay with.

·         Ensure the access points are well placed

Merely having the best equipment won’t help if it’s not positioned correctly. Wireless access points (AP) placement can mean a difference between complete and consistent coverage and the choppy connectivity that guests heading to your nearest competitor. APs should be placed to minimise interference and maximise their capacity. This means you need to set them in guest rooms and not in hallways and with easy accessibility not above ceiling tiles. In addition to this, quantity doesn’t always appeal quality; most hotels find that they can improve their wireless performance with far fewer APs than they currently have. Research to make sure that your service provider understands the needs of your property and is not giving you more than required. 

·         Let the world know

Once you have improved your Wi-Fi signals, it’s time to let the world know. There are various websites that allow travellers to check the Wi-Fi quality at the hotels before booking a stay. This can be bad news if your wireless has nothing but bad reviews. However, these sites also let hotels monitor their Wi-Fi to identify problems, post publicly about improvements and add a widget to their websites touting their Wi-Fi speeds. Working with these websites can give hotels an opportunity to turn what was once a liability into a booking boosting asset.

Wi-Fi is no longer just an amenity at the hotels; it’s become a prerequisite for doing business so, you need to have the fast and reliable Wi-Fi to increase guest satisfaction. Upgrading your Wi-Fi is a great solution, and for this, you need to work with a communications partner who has been offering improved wireless performance in facilities like yours. Get in touch with Tek Support today. 

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Created on Oct 1st 2018 05:15. Viewed 479 times.

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