Important Factors to Consider Before Choosing a Cloud Based Hotel Property Management System

Hotel owners at different level will perpetually have different diverse necessities and priorities when purchasing a new cloud based hotel property management system (PMS). All things considered, there are various expectations that hotels in all cases will undoubtedly have in common. These expectations are sure about the desire to enhance operational efficiencies over all parts of the organization.

Maybe the most important buying consideration, therefore, is the degree to which core hotel functions can be completely automated — or at least substantially streamlined. At the very least most hotels expect any PMS under consideration to facilitate real time intelligence, comprehensive reporting and e-distribution, housekeeping assignment and stat utilizing, control group, room block allocations, automate room and tax posting and other night audit processing, and also the continued administration of guest messages, waitlists , house/city ledger accounts, and lost and found.

With the same challenge in mind, we have thoroughly investigated a list of essential features and aspects of cloud hotel property management systems to ensure you select a PMS that will do the most for your hotel business and help keep operations running smoothly and effectively for years to come.

Security Features

Will the PMS help us protect our visitors’ information and bolster our endeavors to keep any potential security breach? Will it help us protect Payment and card information? Is it PCI-DSS complaint?

• Is it possible to develop and maintain secure systems and applications?
• Restrict access to cardholder information on a business need-to-know basis
• Obtain and maintain any merchant accreditation required
• Can it operate in accordance with the PCI-DSS Data Security Standards as may be amended regularly.

Reputation

Is the system supplier a long-standing, reputable organization focused on the unique needs of the hospitality business? What sort of clients do they serve? For instance, do top-rated properties utilize this product to deal with their business?

Configuration Flexibility

While the underlying system configuration is essential, additionally imperative to consider is the system’s adaptability for your regularly changing business situations. Configuration flexibility means convenience, extensibility and a more prominent return of investment. If the property management system offers limited configuration adaptability, it might cause daily challenges since it can’t accommodate a variety of offerings.

Functionality

What are key functionality feature that recognize this PMS software from another? What are the features that will best serve your operations? It is awfully simple to be inspired by the fancy odds and ends and cool features that over the long haul don’t really serve in helping you better manage with your business and increase revenue.

Integration Possibilities

How well do this PMS play with different systems? Software that is constrained in integration possibilities will leave activities challenged in going well beyond in guest service and make your day by day undertakings graver. Understanding that alternate tasks of your hotel property are similarly vital, a cloud PMS must have the capacity to connect with systems like accounting, room lock interface, payment gateway and many more. This integration helps you automate the entire activities, in this way decrease the infrastructure and asset cost.

Training & Support

Does the PMS Company have a solid team with strong hospitality experience? Do they offer online training and additionally vital support for the transition? What sort of software support would you be able to anticipate? Hospitality is a round the clock business; it’s essential that help is available whenever issues emerge to limit interruptions to your business.

Social Listening

We all know, Social media has turned out to be prominent to the point that people love to share their experience of travel online, sites like tripadvisor, booking.com and numerous others use these social signals and enable client to review your hotel property. So as a hotelier, you have to focus in maintaining the online reputation of your hotel, since it can hurt or increase the reservations. Opt for a PMS which is integrated to other website and help you monitor your online reputation.

Guest Engagements

You should search for a PMS system which helps you speak with your guests in a more planned manner. You can utilize template emails and automate them when your guests stay, consequently giving a more professional viewpoint. It likewise enables guest experience a uniform affair all through their stay at the property.

Maintenance Management

A standout amongst the most basic features of a cloud based hotel property management system is to track the property ownership. It likewise incorporates the schedules; advance bookings, communication with the maintenance staff of the property. Property support is basic to attract the guests.

Reliability

Will the system be accessible to you consistently, throughout the day? What happens in case of internet goes down? The capacity to process transactions and serve guests consistently, even in case of cloud disaster, guarantees that you are choosing the best cloud based hotel property management system.