Why a hotel Wi-Fi Connection Is a Key to Guest Satisfactionby Ramada Phoenix Ramada
Everything and anything is connected via the internet. With billions of people connected to search engines, people are looking for free Wi-Fi connections in a café, homes, Movie Theater, and even hotels. Learn how Wi-Fi connection is the key to guest satisfaction in a hotel.
There is a lot of competition going around in the hotel industry. Therefore, if you want to attract customers to your hotel, you need to provide them with something that is meaningful and adds value to their stay. For starters, the overview should read all the important details about you along with other praiseworthy words.
Provide your customers with a welcoming atmosphere along all with the nearest tourist places. Great hotels like Ramada always make sure that the content on their home page is always amazing and genuine and mentions free Wi-Fi availability.
How important is a Wi-Fi connection?
So, you are renovated your lobby, and wishing to garner some attention to it. Well, the guests will love what you have done with your pool area. However, there is one upgrade that can dramatically increase your business and make your customer satisfaction soar high. A safe and reliable Wi-Fi connection. After all, your goal is to give the people what they want, and they are looking out for a strong and speedy Wi-Fi connection.
Add services to your hotel that puts a smile on your face. The important role in the hospitality realm is to provide complimentary high-speed internet that can make or break the relationship you enjoy with your guests. All in all, Wi-Fi is extremely important to business travelers. A recent study revealed that over 90% of business travelers want Wi-Fi access in their rooms and some of them will not return to a hotel if there is no Wi-Fi connection. Poor quality internet service can become a prominent pain point for your business.
The added benefits of Wi-Fi connection in your hotel
Your guests are not the only ones that will benefit from the Wi-Fi, it is your hotel reputation and sales and revenue quotient. Wi-Fi can improve every aspect of your hotel. This includes:
- Housekeeping: Through Wi-Fi devices, your housekeeping staff can be notified when the guests' check-in and check-out so that they can clean their rooms.
- Remote check-in: Guests can check-in remote kiosk on your premises and make the process quicker and easier. They can even use GPS to locate their suites and other hotel sweet spots like gyms, restaurants, or swimming pool.
- Luggage: Wi-Fi enabled devices can stay updated on what needs to be done and when. So, people no longer will waste time running unnecessarily from floor to floor.
Created on Aug 24th 2020 03:59. Viewed 214 times.