How to fix “unable to send/receive MSN emails” error?

by Tech Support Technical Support
(Kindly note that the troubleshooting steps given for fixing out MSN send/receive errors is applicable to MSN Explorer premium or dial-up subscription holders.)

MSN is a web portal and a collection of internet services as well as application designed especially for Windows and mobile devices. Developed by the big tech giant, Microsoft, MSN comprises emails, messengers, browsers and much more. While using MSN email, you might experience some of the technical glitches. These glitches may stop you working, but there are the times when you get unable to send or receive the MSN emails without getting an error message. 

In such an event, you can avail for MSN customer support or MSN billing support. But before trying for that, it is recommended to read and implement the troubleshooting instructions given in this article. These instructions will help you out to know the reason behind the occurrence of this error along with the solution to fix it out without putting much effort:

1. Visit and sign in using your MSN email ID and password
2. After the log in, if you cannot view the emails then the problem is in the synchronization of your MSN email
a. To troubleshoot this, rename the .sdf file (the files that initiate synchronization)
b. Before you rename, make sure you backup your emails on your computer system
3. Now, sign out of MSN email and quit all the running applications on your device
4. Perform the below-mentioned steps, depending on the Windows version you are using:

For Windows 8:
1. Open the Start menu and search for “%USERPROFILE%\AppData\Local\Microsoft\MSN” in the search box
2. Hit Enter
3. You can now access the MSN folder
4. To display the hidden files available in this folder and to rename the .sdf files, as aforementioned, click the View tab
5. Now, mark the box available just next to the hidden files
6. After you click this box, you can see two folders:
a. Db30
b. Db40
7. Access db40 folder by double-clicking on it
8. Search for the files that end with msn-com.sdf and msn-com_JMF.sdf.
9. Right-click on the file and select Rename 
10. Add .old followed by .sdf to both these files 
11. Close the db40 folder 
12. Now, sign in to MSN 
13. Wait until the MSN email sync completes
14. Time consumption in this process will depend on your internet connection as well as the number of emails you have in the MSN email account

For Windows XP, Windows Vista and Windows 7:
1. From the taskbar, click the Start menu
2. Hit Run
a. You can also open this dialogue box by pressing “Windows + R” key simultaneously
3. Type %USERPROFILE%\Local Settings\Application Data\Microsoft\MSN in the run box
4. Click OK
5. You will now see the db30 folder in the MSN window
a. If you are unable to find, reach out to MSN billing support or customer support team and if you don’t want to reach out to them, simply click Tools
b. Now, click Folder Options and then View
c. Check the box available in front of the Show Hidden Files and Folders 
d. Also, uncheck the box in front of the Hide Extensions for known files types
e. Hit Apply
f. Now, click OK
g. You can now see the db30 folder inside the MSN folder
6. Open this folder and search for a file with that ends with msn-com.sdf and msn-com_JMF.sdf.
7. Now, right click on that file and select Rename
8. Add .old after .sdf to both the searched files 
9. Log in to your MSN email; the synchronization process will begin automatically
10. Again, the sync processing time will depend on the internet connection you are using and the number of emails you have in your MSN email account

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Created on Apr 18th 2018 12:16. Viewed 416 times.


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