Have a Refund Request From a Retail Customer? Here’s What You are Supposed to Do:

Does the frequent return orders bother you? Well, here’s a bit of information. Every business has to deal with dissatisfied customers, so, you are not alone. Instead of complaining, it is better to offer immediate relief to the buyers. The reasons for return or refund may vary from one business to another, one customer to another. However, in this act, it is important to stay on the good books of the buyers. Now, the question arises as of how to deal with the retail customers who request for refund. Well, working as a wholesale fashion jewelry dealer for 7 years, I have found my unique ways of dealing with such clientele. Here’re the best ways of addressing them:

Provide Sample Products: Another smart way to say ‘NO’ to buLK returns is offering samples. Deliver prime-quality trendy items to customers. By providing samples, you are giving the opportunity of choosing the best.  Seldom, wholesalers think that certain items must be added to the retail collection. So, send those items as free to the retailers. These samples may discourage buyers from returning the items.

Set Succinct Refund Guidelines: There is no smartness in furnishing incomplete or incorrect information to your retail customer base. While laying down the refund or related instructions, be sure to be clear and transparent. Profit is not a quantitative measure but it is measured by the number of customers you served happily. Without complicating the process, specify the step-wise procedure of obtaining refund on the site itself. No business strategy has ever been successful without considering customer interests.

Build Customer Loyalty: Owning an online outlet of wholesale fashion jewelry accessories, I understand how essential it is to win the trust and confidence of retail purchasers. There are several factors that affect the buying decision of a potential customer. If you have hassle free return and refund policies, then the customer’s trust is already developed.

Push them to Drop an Honest Feedback: There is a reason why products have made their way back to your store. Mainly because there is a manufacturing defect or it doesn't match up with the consumer's expectations. It is of utmost importance to request for a honest feedback. Every business grows with customers. Neglecting negative feedback is an indicator of a brand's inefficiency. Whether it is positive or negative, entertain both kinds of feedbacks in the same manner. More often than not, it is the ordering or delivering process is the main cause of negative feedback. To address the customer grievances must always be your first priority.

So, next time a customer asks you for a refund, you know what to do? In case of any query or assistance, feel free to connect with our wholesale experts dealing in wholesale fashion jewelry accessories.

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