0% Shortage

The motto of express logistics is to create a customer- client relationship which provides on-time delivery and reliability. Express logistic is a boon to e-commerce. In 2001, online customer satisfaction fell up to 4.9% with the score of 78. To maintain and increase the level of customer satisfaction V-Xpress serving the logistic industry over a period of 50years adds more services to its profile by guarantying 0% damage, 0% pilferage, and 0% shortage.

 Late and inaccurate deliveries cause negative impact on the brand. It stops future- online purchases and in-store purchases, too. Delaying the delivery of the product can lead to major issues. It breaks the trust the consumer and producer share. Industries such as an automobile, pharmaceutical, electronic and electrical, It peripherals has utmost need of on- time delivery. For e.g., if the patient falls short of medicines it will lead to an emergency problem and can lead to a legal issue. Speedy delivery with 0% damage creates loyal customers and maintains the brand reputation. 

Pilferage is one of the logistic hassles faced by any firm. It decreases the demand by failing to meet customer expectation. Customer satisfaction is the main pioneer for any business success. Pilferages affect business cost and consumer cost .It affects the flow of goods and supply. It can be either external or internal. In certain cases, the distributors supply expired goods and services too. It creates a fraud impression on the brand and decreases its market value. The consumer always has many options to choose from. Shortage of products can make the consumer switch to another brand. V express understands the emergency or need of delivery on time and works precisely for it. 0% shortage improves customer experience and creates reliability between consumer and producer. Availability of products creates a positive brand reputation and beats the competitor. It provides the consumer with chosen product. The consumer develops a bond with the product when the quantity ordered and quality expected gives satisfactory results. In many cases, the demand of product drops down due to the supply of damage products. It creates a negative vision for the product. It leads to negative word of mouth publicity. For V- express, the ‘Customer is First’ so the manpower handles the products with extra care.    There is the need of the logistic provider to check the goods and service. The quality and quantity must be checked while every inventory. 

Shortage of products can make the consumer switch to another brand. V express understands the emergency or need of delivery on time and works precisely for it. 0% shortage improves customer experience and creates reliability between consumer and producer. Availability of products creates a positive brand reputation and beats the competitor. It provides the consumer with chosen product. The consumer develops a bond with the product when the quantity ordered and quality expected gives satisfactory results. In many cases, the demand of product drops down due to the supply of damage products. It creates a negative vision for the product. It leads to negative word of mouth publicity. 

For V-express, the ‘Customer is First’ so the manpower handles the products with extra care.