QuickBooks Payroll Update Error 15215 - How to fix

by Mason Olivia Digital Marketer

QuickBooks Error 15215 often occurs while performing payroll updates and releasing maintenance. It's going to install the download or update of payroll. One more reason for occurring this error could be a conflict with another application running within the background once you attempt to download a payroll update.

It’s easy to identify this update error because the system throws a mistake message that reads:

“QuickBooks Error 15215 server not working”

“Error 15215: Unable to verify the digital signature“.

What Causes QuickBooks Error 15215?

There could be multiple reasons behind the occurrence of this error.

  • Your Firewall or firewall setting which can be blocking QuickBooks desktop Payroll from connecting to the update server.
  • QuickBooks software isn’t properly installed or is corrupt.
  • Virus or malware or other malicious software has corrupted your MS Windows system files or QB payroll program files.
  • Software or program has mistakenly removed QuickBooks payroll related files.
  • Incorrect configuration of Microsoft IE.
  • There's Another software is running in the background and conflicting with QuickBooks.

What are the Symptoms of QuickBooks Error Code 15215?

  • When this problem occurs it'll crash the active program.
  • Your system will corrupt with Error 15215 when running an equivalent program.
  • Repeatedly you'll see Error 15215: Unable to verify digital signature message on your computer screen.
  • Your computer responds very slowly and runs sluggishly.

Solutions of QuickBooks Error Code 15215

Here are some solutions to resolve QuickBooks update Error 15215.

Method 1: Restart your computer

Many of the QuickBooks and Windows related issues are often removed just by rebooting your system. This step stops any application causing disruption in closing or resetting the settings of QuickBooks Payroll.

It’s very likely that you simply would be ready to resume working after restarting your computer. However, there are chances that the difficulty may reoccur after working for a short time. Just in case that happens, you'll try the subsequent troubleshooting steps.

Method 2: Log in to Window’s as Administrator

You can avoid receiving QuickBooks error code 15215 or fix this issue by simply running your accounting software because the Windows admin because it will prioritize the software over most of the opposite Windows programs.

Running QB as administrator also will communicate to Windows to let QB use all the recourses necessary to figure appropriately.

  • Close QuickBooks Desktop if it isn’t already closed.
  • Reopen it by right-clicking on the Desktop icon.
  • Choose “Run as Administrator“.
  • Select “Yes” if a message pops up asking your permission to form changes in your computer.

Method 3: Restore advanced settings (Internet Options)

  • Close QuickBooks application.
  • Click on the “MS Internet Explorer” icon.
  • Click “Tools” at the top right corner.
  • Select “Internet Options” within the sink.
  • Click the “Advanced tab“.
  • Tap on “Advanced Settings“.
  • Make sure that “USE TLS 1.0” is checked.
  • Confirm that Use “TLS 1.1” and Use “TLS 1.2” aren't checked.
  • Click “OK” at rock bottom to shut the window.
  • Close “Internet Explorer“.
  • Restart your computer to “Save” the changes.
  • Reopen QuickBooks Desktop by clicking on the QB icon.
  • Attempt to see if you'll download the update again.

The solution provided here helps you fix the update error confronted while downloading the software. If the difficulty persists, you ought to contact your IT person.

Method 4: Restart your computer in Selective Startup

  • Confirm that QuickBooks Desktop is closed.
  • Open “Run window” (Windows key+R).
  • Windows XP: Choose “Start” > “Run“.
  • On Windows 7 and Vista: choose “Start” > “All Programs” > “Accessories” > “Run“.
  • On Windows 8 and 10: on your keyboard, press the “Windows key” and “letter R“.
  • Type “msconfig” and click on “OK“.
  • Let the “System Configuration Utility” box open.
  • Generally, tab, click “Selective startup“.
  • Uncheck the “Load Startup Items” box.
  • Click on “Apply” then “OK” at rock bottom of the box to “Save” changes.
  • Restart your system.
  • Reopen “QuickBooks“.
  • Download the “Latest tax table“.
  • Reopen “System Configuration Utility” if the updates are downloaded successfully.
  • Select the “Normal startup radio” button.
  • Click on “Apply” then “OK” at rock bottom of the box to “Save” changes.
  • Restart your computer.

Method 5: Configure firewall and other security programs

Download the QuickBooks Tool Hub and run the QuickBooks File Doctor. This may open your ports automatically and resolve this error.


I hope the above-given steps helped you to resolve QuickBooks error 15215. If nothing works for you, then you'll contact our QuickBooks support number and speak to our certified QB experts. We will assist you to solve even the foremost complex accounting-related issues within the least possible time.

Sponsor Ads

About Mason Olivia Committed   Digital Marketer

404 connections, 6 recommendations, 1,761 honor points.
Joined APSense since, May 2nd, 2018, From New York, United States.

Created on Oct 1st 2020 05:13. Viewed 437 times.


No comment, be the first to comment.
Please sign in before you comment.