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How to Resolve QuickBooks Update Error 15215?

by Linda Martin Certified QuickBooks Expert
QuickBooks update error 15215 mainly occurs when you perform payroll update or maintenance release. You may encounter this message: “server not responding to it or limited access”. To avoid such problems, it is important to keep updating QuickBooks on a regular basis.

In this blog, you will learn the symptoms and several reasons that lead to “QuickBooks Error 15215”. We will also provide different solutions to resolve the issue in very less time.

Symptoms of QuickBooks Error 15215

  • Error 15215 shows up on the screen and crashes the running application.
  • Your desktop crashes with Error 15215 while running the same program.
  • “QuickBooks Error 15215” is displayed on your screen.
  • Windows runs sluggishly and responds very slowly to mouse or keyboard.
  • Your PC freezes periodically.

What Causes QuickBooks Update Error 15215?


  • Improper installation of QuickBooks.
  • Malware or virus attack has damaged system files or QB payroll program files.
  • Another program deleted QB payroll files by mistake.

Methods to Fix QuickBooks Update Error 15215

1. Manually Update QuickBooks

  • Firstly, restart QuickBooks and select the option from help section to update QuickBooks.
  • Now you will see a Reset option.
  • Download the update files manually and click on Install Now.
  • Latest update version of QB will be installed.
  • Now go to Employees tab and click on payroll updates.
  • Download full payroll update.

2. Login as Window’s Administrator

  • Ensure that QB Desktop is closed.
  • Now right-click on Desktop option.
  • Choose “Run as administrator” and select Yes.

3. Verify “Use TLS 1.0” is Checked or Not

  • Close QuickBooks and open Internet Explorer.
  • Now click on Tools and then go to Internet Options.
  • Click on Advanced tab >> Advanced Settings.
  • Click on Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options.
  • Next, verify Use TLS 1.0 is checked.
  • Verify Use TLS 1.1 and Use TLS 1.2 are not checked.
  • Close the window by clicking on Ok.
  • Reboot your system and reopen QB Desktop.
  • Now download the update again.

Restart Windows in Selective Startup:

  • Close QuickBooks Desktop and choose Run.
  • Check the Windows version:
             a) Windows XP: Start > Run
             b) Windows 7 and Vista: Go to Start > All Programs > Accessories > Run
             c) Windows 8 and 10: Press the Key and Letter R on your Keyboard

  • Now go to Run Field, type msconfig and click on Ok.
  • The System Configuration Utility will open.
  • You have to choose the Selective Startup.
  • Click on Ok to save changes.
  • Restart your system.
  • Now reopen QuickBooks and download the latex table.
  • Follow the initial 4 steps, if the update is downloaded successfully.
  • Select Normal Startup box and click on Ok.
  • Restart your PC again.

The solutions have been elaborated for your better understanding. Follow the above steps in a correct order to get rid of QuickBooks update error 15215. If the problem still persists, talk to our Certified QB experts and get the best solution.


About Linda Martin Advanced   Certified QuickBooks Expert

129 connections, 3 recommendations, 412 honor points.
Joined APSense since, August 8th, 2018, From New York, United States.

Created on Apr 13th 2019 08:17. Viewed 128 times.

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