Articles

Facts About Unified Communications & Collaboration

by Vinay Arora Business Consultant

The term Unified Communications (UC) is a group of technical communication tools that help enterprise’s management and employees to collaborate and effectively exchange ideas. It’s not necessarily that unified communications and collaboration is a single product. Rather unified communications is a set of products that gives a unified user interface and user experience across multiple devices such as smartphones, laptops, and media types.

The scope of unified communication is vast and its interactive system has multiple features. With the help of unified communications and collaboration applications, users can access real-time unified messaging that includes emails/voice emails, audio/video conferencing, instant messaging, fax and so on. UC solution is a perfect match for marketing when it’s a matter of business ROI. However, many marketing experts are hoping that between 2019–2026, private companies, especially SMBs and startups are going to adopt this technology.

An ideal UC application smooths the business workflow between the management, employees, and the customers that saves both time & money. Its application provides various communication methods within the business to support multiple tasks from back-end and front-end to facilitate users:


Front-End Features:

  • Facilitates voice/video calls or voice/video conferencing

  • Text application for Instant SMS and chat

  • The Application enables Call forwarding, Call Monitoring, Call Mute and so on.

  • Other Social Networking tools

Back-End Features:

The most important fact of Unified Communications Solutions is that it can easily merge with other productivity tools and remains one product. It consists of all modes of communications and provides call data analytics report that gives you brief information of call flow. UC solutions are a better option for businesses to communicate efficiently. Its low cost prompts you to leave the traditional PBX communication system lines and adopt featured rich unified communication services from the best UCaaS provider.


To change the way your employees collaborate, UC solution is the best option in a long-run game that increases your employees and business productivity. The basic idea behind unified communications technology is to provide flexibility, call control flow, real-time access, security and advanced functionality that makes enterprise communication systems more digital. Therefore, it would be more suitable for SMBs and startups in a competitive environment to reduce all communications issues.


I hope the growing demand for communication and collaboration technology indicates that it will have a good future. My given facts about unified communication and collaboration give you a brief understanding of it. And, I’m accepting my given information helps you to upgrade the business communication system from a traditional system.


Source:
Medium.com

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About Vinay Arora Junior   Business Consultant

4 connections, 0 recommendations, 18 honor points.
Joined APSense since, February 17th, 2020, From Delhi, India.

Created on Feb 20th 2020 02:44. Viewed 586 times.

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