What Is Unified Communications & Collaboration?

by Vinay Arora Business Consultant

As the business grows, so does the responsibility. But, business communication (BC) has improved to some extent due to Unified Communication which is also known as (UCaas or UC). UC stands for sharing integrated information with people within the organization, which is necessary for commercial benefit. Unified Communication System is a combination of multiple services such as instant messaging, mobility extension, voice mail, fax, audio and video conferencing and so on.

Collaboration Role

Collaboration means giving individuals the opportunity to work together for a common purpose. So, it’s not important, what business you do? The UC and its collaboration features have the potential to grow any business. It allows employees and management to communicate with each other while facing any organizational challenges. It enables the enterprise to optimize the business process and allows them to take necessary steps to improve business productivity.

Therefore, working in an environment of unified communication and collaboration enables organizations and colleagues to stay connected. Here are some key features of the UC system:

Call Control: With the help of UC, Co-workers and customers stay connected through a simple series of extension numbers. It allows users to use cloud-based applications to monitor and manage their calls. Because of UCaas, the demand for PBX systems is not required for companies.

Presence: It let you know that all Co-workers are available on one device to communicate whenever is required. It is one of the most useful features because it helps to reduce the call time while making calls to anyone from anywhere.

Mobility: As it mobility feature, you can install the UC based app in a portable device that gives the ability to employees to conduct audio or video conferences whenever it is required. Due to the mobility feature, every phone device can function as a business phone such as a PBX phone system.

Shared Virtual Space: It allows users to store documents on virtual phone system and share information through the application with the help of the Internet. It enables users to download files and edit them on their portable devices such as smartphones and tablets.

Hoping…!! the above points give you sufficient information about unified communication and collaboration.

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