How Can UCaaS Solution Benefit Education Industry?

by Vinay Arora Business Consultant

UCaaS based solution is pearless, It is also known as Unified Communications as a Service. It simplifies and consolidates business communication systems, allows users to manage telephones extensions with the help of cloud technology. UCaaS solution is a cloud-based model that consists of various communication products. While adopting Unified Communications Services you have to customize UCaaS products according to the requirements of the business. It does not matter whether you belong to the eCommerce, hospitality, entertainment, education industry and so on.

If you have noticed that today unified communications steadily improving the education sector and taking it to a whole new level. Whether it’s with cloud telephony services, audio/video conferencing or voice broadcasting solutions, etc. today’s higher education depends upon UCaaS communication technology to pleased users’ expectations. UCaaS users receive a software application that can be customized as per their business requirements. UCaaS features enable you to help elementary schools, private colleges or government institutes. Here are basic tools that make unified communication and collaboration popular:

- Audio and Video Conferencing solution

- Instant Messaging Such as Text Messages, Emails, and Voicemail

- Cloud PBX feature on Smartphones

- Its application to transform business communication process

If you have not adopted it yet, it is time to consider it because of the UCaaS solution ensures the flow of information between education institutes, students and parents. Here is the reason that how UCaaS based solutions can improve general communication issues in the education sector:

Notify About Student’s Absence: As we know, Attendances are important for students. UCaaS based service allows parents to send instant messages and notify the education institute about the student’s absence with a reason. It is most convenient for parents to convey their messages without visiting the premises.

Quick Respond to Emergency: To tackle emergency situations institutes must avail unified communications services. It allows them to use voice broadcast service to send quick alerts and messages to parents, students, and staff while urgency.

Audio/Video Conferencing For Parents: It’s audio and video conferencing feature allows parents to participate in meetings and enables them to collaborate with the concerned authority. It doesn’t matter if the parents are located abroad.

Assigning Assignments to Students: With the help of the Unified Communications Service, teachers can assign assignments to students. It doesn’t matter which student is absent. If they need any guidance even after classes they can contact their respective teachers.

Call Management Solutions: If your institute is unable to handle a large volume of calls from students and parents. It means you need an IVR solution to manage your call flow. It enables callers to connect with the right department. So that all the queries get answered.

So, spending money on unified communications services means enhance more productivity for a business. UCaaS based business communications app is a profitable solution to increase scalability, security, collaboration, and so on. It smoothens the business communication system and doesn’t matter the size.

Source: Medium.com