Tips to Manage Hotel Reservations During The COVID-19 Pandemicby Mycloud Hospitality Software Development
As borders are shut, occasions and social affairs cancelled, and individuals requested to remain at home trying to slow the spread of COVID-19, our travel industry and hotel businesses are being tested more than ever. Drastic measures are important to secure our global health and economy.
Hotel and other the travel industry organizations are having on extreme decisions as they explore a novel and unexpected crisis that has profoundly affected about each part of life. These are testing and uncertain occasions, but the travel business will recoup — it’s simply an issue of when.
Meanwhile, analyse costs insightfully, speak with your guests, and keep up sight of the upturn. With regards to reservation management during the COVID-19 pandemic, hotel operators can utilize their hotel Property Management Software (PMS) to implement specific strategies to help manage cancellations, availability and client communications. Here are a few activities to consider:
Create a cancellation code
To help track cancellations because of the pandemic, and to help with overseeing cancellation and refund policies, make a COVID-19(Corona Virus) cancellation code that can be applied to relevant cancelled reservations. A custom report would then be able to be produced, grouped by cancellation code, to follow all COVID-19 cancellations.
What’s more, recognizing where most of cancelled bookings are originating from (geographical districts and booking channels) is significant for deciding any necessary adjustments to promoting and distribution budgets and channels.
Convert confirmed reservations into gift certificates
Some hotel properties are deciding to change bookings into gift certificates or vouchers instead of cancelling reservations and giving discounts to ensure revenue and secure business for what’s to come. When a guest reservation is converted into a gift certificate for later period their payment is held as a deposits for future bookings.
To help track bookings that are converted to gift certificates because of the COVID-19 pandemic, make a ‘COVID-19’ source code that can be connected to converted bookings.
Communicate guests informed by email
During any emergency, it is vital to communicate with guests to communicate them regarding any progressions identified with your business that may influence them. Utilize your hotel software to send guests a mass email informing them regarding your property’s COVID-19 policy and approach them that their prosperity is of most extreme significance to you.
A customized pre-arrival email should to be sent to confirmed reservations which is arriving in anytime within 90 days, telling guests about the steps you have taken to ensure their wellbeing and security, detailing your cancellation policy, consoling them that you are intently checking the circumstance, and welcoming them to connect with any inquiries or concerns they may have.
Apply temporary closeouts
Numerous properties are settling on the hard choice to temporarily close out of their property or their whole property so as to control costs. This is a choice that ought to be painstakingly said something terms of forecasted occupancy and P&L.
Within your hotel PMS, temporary closeouts ought not to influence any reservations already in property could decide to respect those existing bookings. In the event that a booking during the closeout period is cancelled, the room attached to that reservation ought to automatically close out. Closeouts ought to likewise push a stop offer to OTAs incorporated with your PMS.
Add temporary close down to web booking engine
Utilize your website booking engine to help explain your property’s COVID-19 status to customers. For instance, If your property is temporarily shut due to COVID-19, update the “no availability” message that shows when an inquiry restores no availability to tell guests that you are not accepting reservations as of now because of the COVID-19 pandemic, yet that you anticipate inviting them sooner rather than later.
Nobody realizes to what extent the COVID-19 crisis will last, however we would all be able to cooperate to stop the spread and eliminate the infection. At the point when that occurs, people will be anxious to travel again and the hotel business will recover. Up to that point, utilize your information and hotel technology to make informed decisions for your business and to execute procedure that will help you navigate evolving during these unfamiliar occasions.
On the off chance that you require any help on the booking management practices in your mycloud PMS, Please don’t hesitate to contact our customer support team, stay home and stay safe.
Created on Apr 20th 2020 06:58. Viewed 366 times.