Self Check-In Hotel Software is a Must for Hotels in 2021

by Mycloud Hospitality Software Development

The hospitality industry is one business segment that has faced a high economic impact of Covid-19. As the industry slowly gets back on its feet, self check-in hotel software is going to be the norm for businesses to make customers feel safe and secure. In the coming years, the hospitality industry will go through massive changes to keep up with the post-Covid world. Which is why property managers need to choose reliable Cloud PMS with a self check-in feature to keep their property up-to-date with the latest safety protocols.

As the initial point of contact in a hotel, check-in can make a great first impression on the guests. A simple and easy to follow check-in process helps to make the guests feel welcome and sets the tone for their whole stay. If the guests are pleased with the ease of check-in after a long journey, they are more likely to give a positive score to a property after checking out.

There are many ways in which a self check-in hotel software can help property managers in managing their property to the best of their abilities. Let’s take a look at some reasons why a self check-in hotel software is a must for every hotel property in 2021.

Meaningful Guest Interactions

With help of a self check-in software, your staff is able to pay extra attention to the needs and requirements of the guests. Guests are often tired from their journey and they want to make their way to the room at the earliest to relax. When they don’t have to spend too much time at the front desk, they develop a positive impression of the property. Your staff can be there to extend a warm welcome to the guests instead of filling up paperwork or gathering identification details from the guests.

When your property has a self check-in system in place, you can gather information about the likes and dislikes of your guests in advance. If a guest has a particular request or a demand, you can have it ready even before the guests have reached your property. This kind of personalized experience will keep guests coming back to your property and also help in word-of-mouth publicity.

Improve Efficiency of Staff

Self check-in hotel software can play a big role in improving the efficiency of the staff all over the board. By allowing self check-in, property managers can utilize the front desk staff at other areas of the property that need attention.

Self check-in cloud PMS allows your staff to focus on the areas of the property that need their attention. As your staff gets more comfortable with using the software, you might not need to keep staff personnel at the front desk 24/7. There are many cases when the guests who might be arriving late can simply check-in online and collect room keys from the front desk when they arrive at the property.

Improve Data Efficiency

As the guests can self check-in through their mobiles, there is less need for paperwork. Once the guest has checked in on his/her own, the probability of the guest cancelling the booking is almost nil. When guests fill up their data on their own, there is less scope of clerical errors as well. All the records are stored digitally and your staff can focus on making the hotel stay a pleasant experience for the guests.

Self check-in also helps the hotel managers in sharing information with local authorities if needed. As guests scan the copies of their needed information, these can be simply forwarded to the concerned authorities in case of need. If there is any critical information needed at a future date, the staff members can simply search into the software database instead of looking for information in ledgers and other paperwork.

Create a Personalized Guest Experience

In the hospitality industry, there is quite nothing like a personal touch added to all the services. With a self check-in hotel software, you can learn more about your guest. Whether it is the dietary preferences of the guest, the number of people coming in, the floor preference or room category, you can get all this information by asking a few simple questions. Most cloud PMS have the messaging feature where the guests can message your staff to ask for directions to the property, itineraries, or other information.

Once the guests arrive at the property and they check in, you can ensure that they get the personalized experience that they have paid for. You can also use the contact information of the guests to ask for reviews or offer them deals for future stays. By creating a personalized experience for the guests, you can convert them into life-long customers.

Conclusion

As the priorities of the guests change along with the way they travel, more people would be looking for properties that offer contactless check-in, payments, and personalized services. In such times, it makes sense to upgrade your existing PMS to a cloud based PMS that offers self check-in for guests. At mycloud Hospitality, you can check out an award winning cloud PMS that is designed while keeping in mind the needs and requirements of modern hotel management systems. The software is designed by professionals with more than a decade’s experience in the hospitality industry to offer a complete package that is a solution to all your property management queries. You can learn more about the software by browsing through https://www.mycloudhospitality.com/ or you can call +1-415-390-5039 to schedule a free demo of the software suite.