Quality Systems in Resort Operations

Footsteps historical tour is one of the major tour operation management organization which has a high level of importance for the implementation of effective quality systems in resort operations so that they are able to apply quality procedure in order to manage the conflict and legal issues pertaining to the resort operations. There are several aspects of effective quality system practice such as health & safety, audits & checks, legal responsibilities, dealing with irregularities, contractual obligations and effective services which are being followed at present by Footsteps in order to avoid any adverse legal implication on the organization. As a part of health and safety compliance Footsteps take moral and legal responsibility in order to ensure safety as per the H&S standards for all the contracted accommodations. In addition to this, any related activity in the resort would also be as per the H&S standards. Directors of the Footsteps are directly monitoring the compliance of health & safety legislation in their organization. There are several code of practice adopted in the resort operations such as fire safety, pool safety, food hygienic safety, gas safety and balcony safety. Footsteps train their employees for all these compliance and ensure that notices are already in place prior to customer occupation for these places.

In order to enhance the health & safety implementation in the organizational context audits and checks are performed on a periodic basis. Responsibility for audits & checks is allocated to resort managers in place of area manager. Health & safety audits would be conducted by the trained resort managers and appropriate documentation would be done by the resort managers in order to ensure compliance with the health & safety procedures. Footsteps generally conduct the supplier audit before offering occupation to the customer so as to ensure that health & safety procedures are properly adopted by resorts. In addition to the moral responsibilities, it is the legal responsibility of tour operators to ensure consumer protection by consumer protection legislation wherein defenses can be given against any kind of negligence made by the resorts.

Further, quality systems deployed by tour operators would ensure reporting and deal with irregularities in which accident monitoring procedure would be adopted and investigation would be made for any accident. Statistics of incidents is being maintained by Footsteps in order to make revision into the documentation system. Oral, written and nonverbal communication and knowledge are developed looking into the requirement for the specific type of communication by the tour operators. There are several legal laws which abide by Footsteps while serving their consumers such as Unfair contract term act 1977 and Hotel proprietor act 1956. Unfair contract term act 1977 is adopted by the footsteps in order to make sure that their contract with consumers or suppliers does not avoid any unfair contractual obligations which are not as per the legal system. Further resorts are having limited liabilities for items of 50 pounds if the display is given otherwise resorts are fully responsible.

Footsteps have the efficient reporting system for the irregularities wherein the full emergency control is developed for all products and employees are given the access to the senior management team in the organization to take appropriate action. The accident investigation is done and review is done in order to develop suitable documentation for making necessary changes. Documentation is developed by giving suitable instructions to the staff of Footsteps and blueprints are developed for the services offered by the Footsteps. Personnel hired from the overseas countries would be imparted training in order to follow a suitable guideline.

More Help: Assignment Help UK