How to solve ICOM don’t recognize ignition KL15?

I bought from EOBD2 BMW ICOM A2 Diagnostic & Programming Tool, but I have problem.
The ICOM don’t recognize ignition KL1a5 when I want to connect to BMW cars made after 2007.
See attached image - KL15 is 0.0 V.

Where is the problem? BMW ICOM is wrong? Be sent to the complaint? Or thewhole software settings? This issue is urgent, please help and solutions.
Thank you.

We solved finally, read solution as follows
we searched for the problem over the weekend. And we solved it! Your ICOM is OK. But Slovak BMW dealer lied users – on purpose breaking original connector for diagnosis (2 interrupt pins), and a side compartment under the plastic cover placed right connector! (diagnostics do not know nobody, only they can).
This problem can have another, your customers, and so I send you pictures where the correct connector.


About BMW ICOM A2:

2014 New BMW ICOM A2+B+C Diagnostic & Programming Tool without Software
New BMW ICOM A2+B+C is upgrade of BMW ICOM, ICOM A2 is second generation of BMW ISTA diagnose and programming system.
This package do not contain software, you can choose software hard disk from our shop.

Hardware Version: 1.32
ICOM-PF-CORE 3.10.42
ICOM-Boot: 01.20.00
ICOM-Application: 01.33.00

Computer requirement:
The BMW ICOM A2 can work with the DELL , Lenovo or Inter chips made computer.
1) windows7 system
2) cpu i3 or i5 i7
3) memory 8GB

ICOM A2+B+C Functions:
A2 - OBD diagnostic supporting MOST, D-CAN and K-CAN protocols
B - diagnostic via MOST bus, and have connection to A-interface via USB connection.
C - 20-pin cable for old models.

Article resource:http://blog.livedoor.jp/rtqobd2/archives/39459258.html