How to enhance your business outcome with microsoft dynamics products?by Sam William Sam is an expert on Microsoft Dynamics (AX, NAV an
When you open up a new business, you aren’t exactly sure of what you should be doing and in which way. Most people are strangers when it comes to understanding your customers and increasing their trust in you. Some people would tell you to hire appropriate people to fill certain positions, mainly customer relationships and accounting. You’ll need to keep track of your finances, and this is done either through the use of software or using other methods.
Customer relationship management isn’t anything difficult either; all it takes is software specially designed to help you out in this regard.
In this article, we’ll be talking about two programs that focus on what we just mentioned. They’re called Microsoft Dynamics CRM and Microsoft Dynamics GP. Let’s take a closer look!
MICROSOFT DYNAMICS CRM
This software is Microsoft’s take on customer relationship management. When businesses grow way more significant than expected, it gets difficult keeping all the information within arm’s reach. As your business grows, so does your customer base, and this requires extra attention. It’s never a good idea to ignore customers nor to avoid managing their information. It’s your job to use all the tools at your disposal to achieve this.
This is where Microsoft Dynamics CRM comes into play. This software lets you manage many different parts of your business, especially customer relationship management. Here’s what you can expect to manage more easily with Dynamics CRM:
1. Customer Interaction
2. Customer Data
3. Track Leads
6. Automate Sales
7. Customer Support
9. Clients and Contacts
The list is relatively large and flexible. The great thing about today’s CRM is that it’s very customizable and scalable, giving you a hefty dose of freedom when it comes to dealing with any of these issues.
Let’s move on to the Dynamics GP!
MICROSOFT DYNAMICS GP
Now, Microsoft Dynamics GP (Formerly called MS Dynamics Great Plains) differs from Dynamics CRM because it serves the purpose of helping you integrate resources and data across various locations and departments. It’s mainly oriented for small and mid-sized businesses. The great thing about this solution is that it can either be hosted in the cloud or deployed on-premise. Quite a lot of flexibility! Some of the features included in this solution are:
1. inventory management
2. financial management
4. business intelligence
5. inventory operations
The MS Dynamics software itself has been rated highly by many customers, and people are genuinely happy with it. The only downside is the user interface which is a bit shoddy, but nothing too problematic.
Created on Jun 7th 2018 08:22. Viewed 176 times.
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