How A Hotel Accommodation in Gurgaon Makes Every Guest Feel Special?

The biggest responsibility for every hotel accommodation in Gurgaon is to make each one of its guests feel special. The hotels always try to provide a fulfilling experience to their guests so that they return home with lots of memories, not sour experiences.

But, how do the hotels do it? What are those experiences that hotels provide to their guests so as to enhance their experience at their property? How do they make every guest happy?

Well, it certainly doesn’t depend on the size of the hotel or the ratings it has. There are many budget hotels in Gurgaon that have successfully managed to provide an ethereal experience to its guests and made them feel really special. The trick lies in the approach of the hotel. Many little things create a big difference in customer service and simple changes take the hotels a long way.

Here is how a simple hotel accommodation in Gurgaon makes every guest feel special:

• Attention to little details

The majority of hotels focus on bigger things such as the size of their rooms, the number of high-end gadgets they use, the length and breadth of their swimming pools, and the number of continental dishes they have in their menu. But, a bigger difference is created by small details.

A hotel doesn’t need to carry out a renovation spree to impress the guests the moment they enter the property. A warm smile by the bell boy and the front desk agent can do the trick. Guests often notice smaller things like the upholstery fabric of the sofa in the waiting area, the pictures and wall art in the lobbies, the way hotel staff treats them if they suddenly fall ill, etc. These things can actually make or break the guest experience.

• Freebies

Well, no points for guessing- guests love getting free amenities. But, the most important thing is that amenity should be useful. Some hotels offer useless things in the name of freebies. This actually doesn’t work in their favour. The hotels offer many free amenities that create no difference in the stay experience of the guests and go unnoticed and unused. Guests always appreciate the freebies that enhance their overall experience at the hotel without making them pay a penny for the same.

The amenities that create a difference are free in-room Wi-Fi, a fulfilling breakfast buffet, complimentary dinner at the best restaurant of the property, a free massage therapy, a free night, or a free upgrade. There are many other things that instantly bring an ear to ear smile on the lips of the guests when they get to know that they are getting it for free.

• Highly accessible staff

A guest would feel special at any accommodation in Gurgaon if the staff is always at his disposal. It is the responsibility of the staff members to make the guests feel privileged. If the staff members are warm and welcoming, the guests will certainly get many moments to cherish all their lives.

The hotels in Gurgaon focus on every kind of guest arriving at their properties be it retirees, new mothers, geriatric guests, kids, business travellers, students, differently-abled guests,  etc. and help them in having a great stay experience.

Offering wheel-chair accessible transportation service, special facilities and activities for kids, special menu for geriatric guests, allergy list in the room service menu, diaper-changing facility, babysitter, multilingual staff, etc. makes every kind of guest feel happy and special.

• A host and a guide

Guests always look for hosts come guides who could tell them what all that the city has for them. They absolutely admire when the host tells them about their city, the local cultures, places to eat, places to go around, etc.

There are many hotels that offer tourist brochures containing the details about the local attractions, eateries, etc. But, the guests love the accommodation in Gurgaon that go beyond these basics and put great effort into making their guests feel special. The staff research about their neighbourhood, the local events that are going to take place, the local artists in their area, and other such things to make the guest experience really worth it.

King-size beds, large bathtubs, and smart gadgets in the rooms can impress the guests but what counts is how the hotels take care of them when they stay at their properties. Who doesn’t want to feel special, loved and cared for? Looking past the basics and showing more care and concern creates a win-win situation for both the parties. Where the hotels get loyalty, the guests get an experience to cherish all their life.

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Created on Nov 28th 2019 02:26. Viewed 336 times.

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