Simple Ways to Overcome QuickBooks Multi-User not Working

To perform QuickBooks accounting operations, Intuit provides multi-user mode functionality. Using this feature, you can access and share the company files that are stored on your local computer over a network. Doing this, other computers can also access those files and work on them simultaneously. But sometimes, you may notice that QuickBooks multi-user mode is not working. To help you rectify this problem, we have compiled this comprehensive blog. For instance, conflicts with the DNS server, wrong firewall settings, or when QB fails to find the server’s IP address. It includes several segments about causes and solutions. Dive deeper into the page to explore the information given. 

If you don't want to solve the multi-user mode issue alone, call and talk to a QB advisor. Dial 1.855.738.2784 and get instantly connected with professionals.

Know the Reasons Why QB is Malfunctioning

There is a list of factors that might be responsible for the multi-user mode malfunctioning.

1. The very common reason behind such an issue can be conflicts with the DNS server.
2. If you have not properly set up QB multi-user access settings, you might get into this problem.
3. When the QB fails to get the IP address of the server computer, this problem might occur.
4. It occurs if the QBCFMonitorService not running on this computer.
5. When there are multiple computers hosting the company files.
6. This issue takes place if the QB is unable to connect to the server computer due to firewall settings.

4 Easy Methods to Eliminate QuickBooks Multi-User Not Working

Take a look at the solutions given below that have helped many users to eliminate multi-user mode issues. Let's see how to implement these steps:

Method 1: Set up folder permissions

1. Go to the Start menu.
2. Choose File Explorer.
3. Now, you will have to right-click on the folder where your company files are placed. 
4. Later, you need to tap on the Properties option.
5. Move to the Security tab.
6. Click on Advanced.
7. Tap on the QBDataServiceUserXX option.
8. After this, you are required to choose Edit.
9. Then, allow the settings below:
   • Traverse Folder/Execute File
   • List Folder/Read Data
   • Read Attributes
   • Read Extended Attributes
   • Create Files/Write Data
   • Create Folders/Append Data
   • Write Attributes
   • Write Extended Attributes
   • Read Permissions

If you find that the settings are not set properly, follow the steps below:

1. First, you need to right-click on the folder where the company files are placed.
2. Click on the Properties option.
3. Head over to the Security option.
4. Click on Edit.
5. Choose QBDataServiceUserXX.
6. Next, you will need to choose Full Control.
7. Tap Allow, followed by Apply.
8. At last, choose OK.

Method 2: Install QB Database Server Manager

To share the company files over a network so that other users can also have access to these files, you need to install QB Database Server Manager. It is responsible for sharing the files.

Method 3: Set Windows admin rights

You might be unable to share the company files over the network due to incorrect firewall settings. You must have set the admin rights first to change the firewall settings.

Method 4: Scan folder

1. First, open the server computer.
2. Go to the Start menu.
3. Type Database in the search bar and open QuickBooks Database Server Manager.
4. Tap on the Scan Folder.
5. Click on Browse to choose the folder where the company files are stored.
6. Click OK and tap Start Scan when you are ready.

The Last Line

By the end of the blog, you must know why QuickBooks multi-user mode is not working. For this, you have been given a list that explains the reasons responsible for it. With this, you have also been given a couple of ways to resolve such an issue. For more information, give a call to 1.855.738.2784 and talk to a QB advisor.

Recommended Reading: How to Fix 'QuickBooks Company File in Use' Error?