Ethics in business
Business Etiquette
by Cheryl Baumgartner Medical Billing/Coding/Insurance
Cheryl Baumgartner 
Medical...
It seems like there are no guidelines for business etiqutte at times. There are some things I come across when conducting business that really fry me. Since I really have never seen any sort of listed guidelines I thought that among us we could develop some. Just basic business courtesy items, who knows maybe someonw will pick up a new habit. There are a few things that really annoy me.1. Keep your appointments! When someone schedules an appointment with you they are taking time out of their day to schedule specifically for you. Make the appointment!. However we all understand that things have a habit of popping up, that's life. If for some reason you cannot keep the appointment call them and let them know that you cannot keep it, then they can use that time for some other purpose. Also If you are going to be late call. If you had paid top dollar for that appointment ahead of time you would be there. Treat all appointments as if you have already paid for that person's time.2.Do not force yourself on someone else's prospects. Nothing looks worse to a prospect to be dealing with one agent and have another agent try to move in on them. It makes you and your company look bad. If you know or a prospect tells you that they are already working with or speaking to another representative of your company, bow out gracefully! Attempting to force yourself into the relationship ruins your reputation and makes your company look like a greedy desperate hard-sell organization. So you also ruin the reputation of your company while you are at it.3. Develop your ethics. Treat your prospects and other business owners with respect and courtesy. It can be difficult to do at times especially when they are being discourteous to you but protect your reputation.4. Always deliver on time! Yes we all know bumps in the road pop up. Do not wait to tell your client that you have hit a snag. Let them know before your deadline arrives. This means not overselling yourself or promising what you cannot deliver.
I run across these since I deal in a real world product similar to insurance so I'm often dealing in the real world and not the online one. But the rules are the same. I'd like to see people contribute to this post with their own suggestions of rules for business etiquette.
Oct 23rd 2010 08:45
Medical...It seems like there are no guidelines for business etiqutte at times. There are some things I come across when conducting business that really fry me. Since I really have never seen any sort of listed guidelines I thought that among us we could develop some. Just basic business courtesy items, who knows maybe someonw will pick up a new habit. There are a few things that really annoy me.1. Keep your appointments! When someone schedules an appointment with you they are taking time out of their day to schedule specifically for you. Make the appointment!. However we all understand that things have a habit of popping up, that's life. If for some reason you cannot keep the appointment call them and let them know that you cannot keep it, then they can use that time for some other purpose. Also If you are going to be late call. If you had paid top dollar for that appointment ahead of time you would be there. Treat all appointments as if you have already paid for that person's time.2.Do not force yourself on someone else's prospects. Nothing looks worse to a prospect to be dealing with one agent and have another agent try to move in on them. It makes you and your company look bad. If you know or a prospect tells you that they are already working with or speaking to another representative of your company, bow out gracefully! Attempting to force yourself into the relationship ruins your reputation and makes your company look like a greedy desperate hard-sell organization. So you also ruin the reputation of your company while you are at it.3. Develop your ethics. Treat your prospects and other business owners with respect and courtesy. It can be difficult to do at times especially when they are being discourteous to you but protect your reputation.4. Always deliver on time! Yes we all know bumps in the road pop up. Do not wait to tell your client that you have hit a snag. Let them know before your deadline arrives. This means not overselling yourself or promising what you cannot deliver.
I run across these since I deal in a real world product similar to insurance so I'm often dealing in the real world and not the online one. But the rules are the same. I'd like to see people contribute to this post with their own suggestions of rules for business etiquette.
Oct 23rd 2010 08:45
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Comments
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Katrina O.
Indiana Water FiltersRight! I so agree! If a new marketer is serious about making this their occupation, some business etiquette is necessary! Just like offline, keep commitments! Tip: Make sure you are clear on the correct time zone for meeting times! You could really end up a day late and a dollar short! Oct 23rd 2010 09:05 |
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Cheryl Baumgartner
Medical Billing/Coding/InsuranceYes you are right. I can't tell you how many times people have registered for webinars and then don't show up. Oct 23rd 2010 09:05 |
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Cheryl Baumgartner
Medical Billing/Coding/InsuranceAlso a very good one Katrina Oct 23rd 2010 09:06 |
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Patsy j Payne
 konnektions konsultantA lesson was reinforced a couple of nights ago. There was a webinar scheduled. I did not sign up, however, there was an exception of RSVP. I did not so I apologized the next day when I realized the expectation. That is another issue, when you realize an expectation has not been met, be ready to apologize. It make smoother business relationships. It's not an issue of who is right, It's an issue of effective communication and being willing to give. Oct 23rd 2010 10:32 |
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Cheryl Baumgartner
Medical Billing/Coding/InsuranceYes that is also a good one! Keep them coming and we'll give Emily Post a run for her money! Oct 23rd 2010 10:36 |
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Katrina O.
Indiana Water FiltersSo true! When it is a simple misunderstanding, a simple email or some kind of contact, will send the message that you are still interested and serious. It can be challenging to build a good online reputation. Honest communication, if you are serious about learning and attending meetings, is key to building a good online presence. Oct 23rd 2010 11:11 |
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Andy Anderson
Owner Yuma BloggersHonesty + Reliability + Timeliness = RESPECT so get that Dianna Ross thing rolling for your business by being the person you say you are 24/7 and put service above your self interest. Oct 23rd 2010 13:01 |
my initial point i want to make is this the keeping appointments applies very much to on line as well as off line.
there is nothing more annoying that having people join training chats after they have started and been going for a while. If you have agreed to do a job for someone eg. build a web site, or create some graphics, then keep in touch with the client and if you hit problems let them know and also let them know when you have solved the problem and give then a new estimated completion time.
Oct 23rd 2010 08:57