Why We Need Magento 2 WhatsApp Contact Extension?

by KS Tomar Webkul - Software Development Company

Magento 2 WhatsApp Contact module, the customers will be able to contact the store owner via WhatsApp. This can not only reduce the efforts of communication over the mails for the basic queries like quoting the product.

The customer can contact the admin from multiple pages in the store that includes the product page, cart page, order success page, header, and footer of the page. The buttons available in the various pages will direct the customer to the WhatsApp window where they can communicate with the admin.

With this, the customers can have direct contact with the admin and there will be no way to miss any message. Also, the admin will manage the details like the custom messages related to every page. The admin will manage the visibility of the WhatsApp button, and can also manage the title of the buttons.

When it comes to e-commerce, transparency plays an important role between the customers and the admin. This module does exactly the same by providing a communication way to the customer: The customers can chat with the admin by clicking on the WhatsApp Buttons.

The buttons are available at different stages of order placement. Most importantly, the admin can manage the visibility and message details of the buttons.

The customer can contact the admin from multiple pages in the store that includes the product page, cart page, order success page, header, and footer of the page. With messenger kind of facility, the customer will not miss any revert from the store owner.

Highlighted Features

Easy Quotation Process

Customers can ask for any product detail or can easily raise a quotation request via Whatsapp.

Increase Customer Engagement

Whatsapp based connectivity from multiple pages and sections of the website increases customer engagement.

Contact from Multiple Pages

Customers will re-visit the store for getting this kind of quote service.

Thorough Discussion Before Purchase

The customer will discuss it with the admin about the quote anytime.

Show WhatsApp Contact Link on Multiple Pages

The store owners/ admin will manage the module configurations from the backend panel: to provide their customer with these facilities

The admin will enable this module so that the customer will get to experience this feature.
Admin can customize the button title for providing a better understanding to their customers.
The button title for the buttons on the product, cart, and order success page will be provided by the admin.
The admin will also provide the custom message that will be sent to the admin after clicking the button.
The admin can separately manage the visibility of buttons on different pages.
The admin can also restrict customers to send the order details with the custom message.
The admin will also manage whether the guest customer can access this feature or not.

Enable WhatsApp Web Access

To utilize this module in the best possible way, the customer must add their active WhatsApp number to the WhatsApp web:

For this, the customer will click on any of the WhatsApp buttons present in the store.
A window appears with the QR Code, the customer scans that code to get access for using WhatsApp as a website.
The admin also provides this leverage to guest customers to scan their WhatsApp directly after clicking the button.
After WhatsApp Web is enabled, customers will get directed to the WhatsApp window of the admin.

Original Published - Magento 2 WhatsApp Contact