Improve Magento Support Efficiency with Magento Help Desk Extension

by Henry Roger Expert Magento Developer

Magento help desk extension is a complete support management system by FME that improves the efficiency and speeds up the customer support process. It allows customers to quickly generate a ticket about an issue/complaint with a custom title & message and submit it to the concerned department. The department receives a notification via email, follows up the issue and replies to the customer.

Magento support extension allows you to create pre-made replies to speed up the support process. You can also add departments to direct every ticket to the right department. It also allows you to prioritize ticket according to importance/urgency by tagging it low or high. Customers can upload files to better present the issue.

Another feature of Magento help desk extension is that you can evaluate every department's performance by reviewing the statistics. You can create multiple email templates with auto-replies configuration. You can add as many email templates as you want with various auto-replies.