Why is AOL Desktop Gold Not Working or Responding
by Ashly Wilson Social Media ProfessionalsAOL Desktop Gold is a premium software for
paid subscribers. It is an all-in-one platform that allows users to send and
receive emails, update contacts, browse the web, and a lot more. Despite being
a premium offering, sometimes, users face issues such as AOL
Gold not working. In this blog, we will discuss the reasons behind this
issue and how to fix it.
Major Reasons behind AOL Gold Not
Working Problem
●
At times, the antivirus or
security software may prevent the AOL Desktop Gold app from running in Windows
devices.
●
If the system files are corrupted
or the Windows Registry files are broken, then you may encounter such issues.
●
Sometimes, operating system
incompatibility and outdated apps could also cause the AOL Gold app to not
respond.
How to Fix AOL Gold Not Responding on
Windows
You can fix the AOL Desktop Gold app
unresponsive problem in a few steps.
End the applications running in the
background
- Hit the
Control, Shift, and Escape keys together.
- Wait for the
Task Manager to open on the screen.
- Find the
Windows Desktop Manager process by scrolling the list.
- Right-click
on it.
- From the
context menu, select End Task.
- Wait for a
while and then the active task will end. Now you can see the status of the
CPU usage.
Use the System File Checker
- Get started
by hitting the Win key or else click on the Start button.
- When the
start menu appears, enter CMD in the search bar and open the Command
Prompt.
- After
that, click on Run as Admin when the prompt comes.
- Now you
need to sign in as the Admin. Make sure that you type the right
credentials.
- In the
following screen, you need to type sfc/scannow and then hit the enter
button.
- Once the
program begins to run, it shall locate the corrupted system files and
perform the repairs.
Hopefully, this will fix AOL
Gold not responding issue.
Upgrade the Software
- Open the
Start menu.
- Enter
Services in the search bar.
- Launch the
Windows Update screen.
- In the
Startup type menu, select the Automatic option.
- Click on the
Apply button for saving the changes.
- Hit the OK
button for closing the active screen.
- After that,
launch the Device Manager.
- Here you
need to select a different category.
- Expand the
menu and select the device.
- Click on the
Update Driver option from the menu.
- Allow the
updates to get installed.
- Restart your
device.
Re-register the App
- Input
Powershell in the search bar and then select the first option from the
list of results.
- Right-click
on Powershell.
- From the
list of options, select Run as Admin.
- Enter your
device password for authentication purpose.
- Now, you
need to run the command.
- After that,
reboot your computer.
- Try opening
the AOL Desktop Gold app and see if it is responding or not.
Change the Windows Registry Settings
- Hit the Win
key.
- In the
search bar, type regedit and hit Enter.
- Wait for the
Windows Registry Editor to open.
- In the
following screen, go to the File tab at the top.
- Click on the
Export option.
- In the
Export range section, select All.
- Add or
select the file name.
- After that,
click on Save.
Scan for Viruses
- First, you
need to get started by downloading and installing a robust and efficient
antivirus software.
- After that,
click twice on the antivirus software to open it.
- Once it
opens, find the Scan option and click on it.
- In the
following screen, you will get various options.
- Click on
the Complete or Full scan option.
- Now, the
scan procedure will begin.
- The
software will detect any corrupted files and folders.
- Wait for
the scan to complete.
- After that,
remove the identified viruses, files, and folders that are corrupted.
Remove and Reinstall AOL Desktop Gold
- Click on the
start button.
- From the
menu, select Control Panel.
- Scroll the
page and click on Programs and Features.
- When the
window opens, locate the AOL Desktop Gold program.
- Right-click
on it.
- From the
context menu, select the Uninstall option.
- When the
confirmation screen appears, click on the Yes button.
- Once the
removal is complete, go to the AOL website.
- Install the
AOL Desktop Gold software again on your system.
How to Fix AOL Gold Not Responding on
Mac
If you are facing issues concerning the AOL Desktop Gold not
Problem on your Mac, then follow these steps:
Force Quit AOL Desktop Gold
Are you facing AOL Gold not working issue
right in the middle of work? Does your app start hanging after a few minutes?
Well, if this is happening, then perhaps there is less available RAM space. Or
else, certain programs may be using up a major chunk of CPU resources.
If other apps are working fine, but AOL Gold
is not responding, then it could also be due to a bug. You can try quitting the
apps that are running on the computer to free up CPU resources. Also, try
quitting the AOL Gold app. Follow these steps:
- First, you
need to bring the app to the foreground.
- Make sure
that the name of the app is visible in the menu bar.
- After that,
click on the Quit option from the menu.
- Or else,
press the command and Q key at the same time.
App is
Stuck
If your AOL Gold app is unresponsive and has
gotten stuck, then you will need to force quit it. Here are the steps to help
you do that:
- Go to the
Apple Menu.
- Click on
the Force Quit button.
- Or else,
press the following keyboard shortcut: Option + Command + Escape.
- Choose the
AOL Gold app.
- Click on
the Force Quit button.
- In case the
app is still running even after you have force quit it, then repeat the
steps to close it.
Restart the device
This simplistic process is capable of
resolving basic app-related issues, especially AOL Gold not responding error.
Here is how you can restart your Mac device:
- Click on
the Apple Menu.
- Click on
the Restart option.
- When the
confirmation prompt comes on the screen, select the Restart option.
- The OS
shall now quit all the background applications and processes. This will
eliminate RAM leak, make more space, and free up the CPU.
- In case you
are unable to open the Apple Menu or your device is stuck, then long-press
the Control and Command keys, and hit the power button at the same time.
You can also long-press the power button for 10-15 seconds for rebooting
your Mac.
Update the App
Is AOL Gold not working? The app may not be
working properly because it is outdated. You need to download and install the
available updates.
- Open the App
Store on your device.
- Click on
Updates.
- After that,
find the AOL Desktop Gold app.
- Click on the
Update button.
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Created on Dec 23rd 2019 00:46. Viewed 777 times.