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Troubleshoot your Shaw router and landline issue
by Doug P. ***you're experiencing issues with your Shaw router and landline. Here are some troubleshooting steps you can try:
Power cycle your devices: Turn off your router, landline phone, and any other connected devices. Unplug them from the power source, wait for about 30 seconds, and then plug them back in. Start by powering on your router first and let it fully boot up before turning on the landline phone.
Check physical connections: Ensure that all cables are securely connected to the appropriate ports on your router and landline phone. Make sure there are no loose or damaged cables.
Verify the DSL/Internet connection: Check the DSL/Internet light on your router. If it's off or flashing, it indicates a problem with the connection. Ensure that the DSL/Internet cable is properly connected to the router and the wall jack.
Test the landline phone: If you have multiple landline phones, test each one to see if the issue is isolated to a specific phone or affecting all of them. If the problem persists on all phones, it's likely an issue with the landline service itself.
Check for outages: Visit the Shaw website or contact their customer support to check if there are any reported outages in your area. Sometimes, service disruptions can occur due to maintenance or technical issues.
Reset your router: Locate the reset button on your router (usually a small hole). Use a paperclip or a similar tool to press and hold the reset button for about 10-15 seconds. This will reset the router to its factory default settings. Note that this will erase any customized settings, so you may need to reconfigure your Wi-Fi network afterward.
Contact Shaw support: If the above steps don't resolve the issue, it's best to reach out to Shaw's customer support directly. They will be able to provide further assistance and troubleshoot the problem specific to your account and service.
Remember to provide them with any relevant details such as error messages, the status of lights on your router, and any recent changes or events that could have caused the issue.
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About Doug P. 
***
8 connections, 0 recommendations, 45 honor points.Joined APSense since, January 19th, 2021, From Scarborough, Canada.
Created on Jun 6th 2023 04:52. Viewed 89 times.
