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To troubleshoot Shaw internet and TV issues, you can follow these steps:
by Doug P. ***Check Shaw Service Outages: Visit the Shaw Service Status page or their social media channels to check if there are any reported outages or maintenance activities in your area. If there is an outage, you may need to wait for Shaw technical support to resolve it.
Restart Your Modem and Cable Box: Unplug the power cables from both your modem and cable box (if applicable) and wait for about 30 seconds. Then, plug them back in and allow them to fully restart. This simple step often resolves many connectivity issues.
Verify Physical Connections: Ensure that all cables, including coaxial cables and HDMI cables, are securely connected to their respective ports on the modem, cable box, and TV. Make sure there are no loose connections.
Reset the Modem and Cable Box: If restarting doesn't help, you can try performing a factory reset on your modem and cable box. Keep in mind that this will erase any custom settings and restore them to their default configuration. Refer to the user manual or contact Shaw support for specific instructions on how to reset your devices.
Check TV Channel Signal: If you're experiencing issues with your TV channels, ensure that the coaxial cable is properly connected to the cable box and that the cable signal is properly tuned. You can try running a channel scan on your TV or cable box to refresh the channel lineup.
Check Wi-Fi Signal Strength: If you're using Shaw's Wi-Fi service, make sure you're within range of your router. Walls and other obstacles can weaken the signal. Try moving closer to the router to see if the connection improves.
Test with a Wired Connection: If you're experiencing internet connectivity issues, connect your computer directly to the modem using an Ethernet cable. This bypasses any potential Wi-Fi issues and helps determine if the problem lies with the wireless connection. If the wired connection works fine, the issue may be related to your Wi-Fi setup.
Run Network Troubleshooting Tools: Shaw provides a self-service tool called the Shaw Internet Troubleshooting Tool. You can access it on their website or through the My Shaw app. This tool will guide you through various steps to diagnose and fix common issues.
Contact Shaw Support: If the above steps don't resolve the problem, it's best to contact Shaw support directly. They can provide personalized assistance, troubleshoot further, and potentially dispatch a technician if necessary. Be prepared to provide specific details about the issue, steps you've already taken, and any error messages you've encountered.
Shaw support is the best resource to help you troubleshoot and resolve any internet and TV connection issues you may be experiencing.
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About Doug P. 
***
8 connections, 0 recommendations, 45 honor points.Joined APSense since, January 19th, 2021, From Scarborough, Canada.
Created on Jun 3rd 2023 06:00. Viewed 145 times.
