Top 7 Reasons How Cloud Telephony Solution Helps a Business

by Abhishek Upadhyay Sr. SEO Specialist

Cloud Telephony is the modern-day go-to solution for seamless business communication. The tremendous benefits offered by cloud telephony services are making it an ideal and essential choice for businesses across various sectors. According to statistics, the cloud telephony market is scheduled to embark on a positive trajectory, registering a CAGR of 9.5% to reach US$ 51.5 Billion during the 2022-2032 forecast period. Amongst the various industries that are anticipated to boom with the adoption of cloud telephony are financial services, the healthcare sector, Education, Food and Beverage, and real estate.

Let us take a look at how cloud telephony helps a business grow better than ever before.

1- Quick Response and Resolution

One of the biggest factors behind customers abandoning business calls is the waiting time. Of course, being lined up in never-ending call queues creates a frustrating experience. Cloud Telephony comes as a rescue to this problem as it comes with advanced call management tools, as mentioned below:

Advanced Routing patches customer calls with the right agents according to the concern using intelligent routing algorithms.
Auto Attend greets the callers and transfers customer calls based on the input provided by them

2- Easy Set-Up

The biggest problem with the on-premise telephone systems was the setup and maintenance. They required huge hardware for installation along with continuous maintenance. Businesses had to dedicate a significant amount of physical space to set up these conventional telephone systems. However, with cloud telephony, there is no such requirement. Since cloud telephony solutions are hosted by third-party service providers, businesses only need to subscribe to the service. To get started with a cloud telephony solution, installation on an internet-enabled device such as a laptop is to be done which hardly takes a few minutes. As easy as that!

3- Lower Set-Up Costs

Spending money on various areas associated with a business requires critical thoughts and wise decision-making. Cloud Telephony does help businesses in saving a huge amount of money to set up and start an efficient flow of communication across different departments and teams. Statistics reveal that investing in cloud telephone solutions can help businesses save up to 90% on the initial setup expenses. With conventional telephone systems, businesses had to spend a fortune as it involved huge hardware devices and technical personnel for installation and maintenance.

4- Increased Mobility

One of the biggest benefits of cloud telephony is that agents can take calls just from anywhere in the world. Whether one is sitting in a restaurant, or traveling somewhere, by just having a strong internet connection on your device, let agents answer customer calls from the comfort of their place. This means that agents need not be present in the same physical location as that of the cloud telephone server set up to take their calls.

5- More Security

Business communication involves sensitive business data such as customer information which if gets in the hands of third parties can spoil your market reputation. Every business today requires high-level security to thrive and flourish. Statistics reveal that Businesses Suffered 50% More Cyberattack Attempts per Week in 2021 and as per IBM, The average cost of a data breach globally is $3.92 million. Cloud technology makes use of solid security algorithms such as end-to-end encryption, 2-factor authentication, topology hiding, etc. These security techniques keep a check on unauthorized activities and thus save the business from cyber attacks.

6- More Reliability and Resilience

Conventional Telephony solutions offered little reliability because even little malfunctioning such as wiring issues could bring the entire system down and restoration required time and effort. But in the case of cloud telephony, disaster recovery is quite easy and simple as all the data is stored in the cloud and can be accessed from anywhere, anytime. Even in case a device crashes, one can have access from any other device. Also, the availability of redundant servers ensures that systems stay up all the time.

7- Reduced Carbon Footprint

This point is quite overlooked but it certainly makes a great impact. Since cloud-based services do not require extensive energy-draining infrastructure, it contributes to saving the world climate which is currently in a huge crisis. An impressive number of companies are adopting cloud-based solutions to do their part in the green revolution.

Final Words

If you are looking for an advanced and reliable cloud telephony solution, then you can look for Whitelabel cloud telephony solutions as they give the added advantage of having the product under your brand name without getting into the hassle of software development. Also, white-label messaging solutions are much more cost-effective which means businesses do not have to spend much to start using the product.