How to Find the Best Softswitch provider for Your VoIP Business

by Abhishek Upadhyay Sr. SEO Specialist

VoIP Softswitch is the key component of the VoIP business. Both retail and Wholesale VoIP businesses require VoIP Softswitch for functioning. VoIP Softswitch is server-side software that enables one to connect one phone line to another through the internet. In other words, Softswitch software helps to makes IP to IP calls.

With the increase in VoIP business, the number of Softswitch vendors also increased. While some Softswitch providers offer good quality switch, there are many others who prioritize the price over quality and thereby resulting in bad service.

Therefore, to choose the best Softswitch for your VoIP business, it is necessary to know about some of its most important features. In this way, it will be easier for you to select the one which suits your needs the best.

5 Important Functions of Softswitch

1- Billing

To get the best Softswitch, the first point you need to look at is the integrated billing function. With separate billing systems, compatibility issues and lack of functionality come up frequently.

The best thing about integrated billing is that it gives you precise control over your business. Unbilled call minutes cause significant loss to the VoIP business and hence it is to be prevented.

A billing system that is scalable, automatic and multi-currency enabled is better for business. Also features like automatic invoice generation, report generation ability, call statistics or diagram are helpful for monitoring and controlling the services in a better way.

2- Routing

The routing function is important for business as it helps in its smooth functioning as well as contributes to the profit generation. To ensure a cost-saving routine, it is necessary to buy routes from terminating providers throughout the world. A wider range of routes ensures smooth business operation with maximum profit, for example, the feature of automatic blockage of unprofitable call.

Some of the important routing features are as follows:

Least Cost Routing is a crucial function in the switch. The LCR enables the switch to determine the least expensive outbound line.
Percentage Routing is another important feature that allows the Softswitch to transmit the call through the route which has a maximum percentage. If the first selected route is not available, then the route with the next maximum percentage is selected.
The Longest Prefix Match feature matches the incoming call’s prefix with the prefix assigned to each route. This results in the selection of the route with which the call has a maximum match.

3- Security

The best VoIP Billing software needs to be a stable and secure system that can ensure smooth data transmission. Softswitch with VPN support and Network Topology Hiding offers better security. The same data center for the VPN server and Softswitch server will help avoid latency and poor voice quality.

4- Monitoring & Reporting

Analysing reports help a lot in keeping track of business performance and accelerate business development. The reporting feature in a Softswitch plays a major role in planning, monitoring, analysing and forecasting VoIP Service Provider’s business status. Also, in addition to this look for Payment and Sales report, data export in XML and CSV format.

5- Compatibility & Easy Management

It is necessary to check protocol and codec compatibility before you buy the Softswitch. A good Softswitch vendor will offer you a switch that is compatible with all standard interfaces. Also, the quality of a good Softswitch is marked by the ease with which users can operate it. Easy management will make your work much hassle-free.

Therefore, to find out the best Softswitch provider for your VoIP business, you need to ensure that your provider offers you the switch with all the important features. A good Softswitch will help you manage multiple businesses from a single portal. For example, the iTel Switch is a single Softswitch platform for global Retail, Wholesale, Calling card & Call shop business.

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