What is Cloud Telephony Solution and Who can use?by Rahul D. Rahul Dasondhi
There is so much buzz
about cloud telephony recently. And let me tell you if you are
thinking about simplifying your business communication then there is no better
option than a cloud
70% of customers still
communicate with a business via call rather than any other medium. In this
digital economy Phones are still the best way to reach anyone.
So why not
communicate easily with cloud telephony?
Here is the time to
switch from your old EPBX lines to a Cloud-based Pbx System a business communication solution.
What is Cloud Telephony
Cloud telephony is
the real solution for you to stop old phone lines and your whole company
contact is converted to the cloud.
Known as hosted
telephony, it is primarily applied back to telecommunications, switching, and
storage systems, which are operated by third parties outside of the company
running them, and are accessed through the public Internet and replaced
traditional business telephone equipment such as a PBX system, Hosted IVR.
Companies can cut costs
with cloud communications services without sacrificing features.
The COVID-19 pandemic
has prompted a rise in customer service demands over the telephone. Sadly,
several businesses are faced with challenges – especially now. And our most
recent Snapshot Research shows that clients want to speak to an empathic person
who can solve their problem easily with personal contact. Telephone numbers are
also the number one form in which baby boomers request service.
Despite the demand of
the consumer for telephone assistance, many companies are now struggling to
provide reliable and high-quality services. The COVID-19 pandemic forced some
businesses (Contact Center
Solutions) to close offshore telephone calls, as there was no
network to enable agents to work from home. As a cost-saving measure, other
businesses had to reduce telephone service hours. Therefore, several
organizations have no solution to allow remote agents to process calls
efficiently nor the framework to provide insights into the efficiency of agents.
A call management framework is a concern for
startups. And the key problem is the expense of these devices. In addition, a
missed call can be a business loss for every new startup.
We will reduce connectivity costs by 80 percent
with the aid of cloud telephony.
It gives them the ability to use fewer resources
on calls, provided that all calls are registered and stored in a dashboard.
Several calls missed and no customers lost.
Small businesses with
old EPBX lines lose a number of customers due to telecom failure. And when the
lines start running again, there is no set time.
and no fixed line is used for the cloud telephony. Contact with customers is
still up and running.
Via cloud telephony,
small businesses can boost their customer base by developing a company greeting
and using a global brand image.
Through using virtual
telephone numbers along with your standard telephone system to give your
organization a presence other than in cities and countries you call home
To large businesses, customer service is a huge
Cloud telephony will boost the brands' customer
experience, as it has all the routing, routing, Call Center configuration
Brands can quickly analyze and take action to
enhance consumer contact.
We can easily assess the output of an agent on
calls with the help of an analytical dashboard.
It is easy to incorporate cloud telephony into
CRM, enabling brands to evaluate customer behavior and hold records for
Organizations may turn to a cloud named center
and call the facility with a centralized operations center at different
Any government contact center is still difficult
Since it doesn't have a certain number and even
people are confused about where to call. In government agencies, telecom lines
never operate with old infrastructure's courtesy.
To governments as well as individuals, cloud
telephony may be a savior.
Such departments can use a clean call management
program without heavy investment.
The complaint management process can be
simplified by using a virtual number with several extensions.
The respective departments and officials will
Cloud telephony may be a government-led
Which Sectors are
Already Using It
- Tours & Travel
- IT industry
- Customer Service sector
- Entertainment / Media
- Advertisement/ Marketing
- Government sectors
Created on Aug 10th 2020 04:13. Viewed 399 times.