Should your business have a Chatbot?

by Divya S. Content Writer

Chatbot is the buzzword in the digital world now. You open a website and you see someone asking you what you are looking for. You start up a shopping app and you see someone asking you how they can help you. If you have a website or an app, then considering a ChatBot Solution may be a good idea. Here are reasons why.

It works 24x7

When you call up a customer care center, you must have been put on hold for several minutes and if you were unlucky, hours, before you could speak to a real human. A ChatBot solution is the way forward to ensure that no customer is kept waiting for an answer. It is available 24 hours a day and since this is basically a virtual robot, it is something that will never get tired or cranky. It will improve the customer satisfaction with your business.

Great for handling customers

Whether it is a customer shopping for a product from your website or someone looking to book a service, handling them on a regular basis can get tough. If you have an employee handling the customers, she will probably be only able to handle about 4 to 5 things at a time. But with a Chatbot, it is possible to handle scores of customers at a particular time without anyone getting weary. The great thing is that no matter how many customers keep asking questions, a Chatbot will answer all of them instantly.

You save money

Assigning one or more employee for handling your online customers can be expensive. That is when a Chatbot such as NeoBot can save you a lot of money. It will let you be free of answering simple customer queries so that you can use your employees in more productive ways. This will mean that you need fewer employees and it also boosts productivity in your business.

Customer satisfaction

When a person calls up a customer care center to resolve an issue or clear a doubt, he or she may be in a particular mood. The employee handling the call may or may not be in a happy mood which makes it uncertain how the call will proceed. But when you use a robotic Chatbot, you can be assured that your customers will always be satisfied at the end of the conversation. This can increase customer satisfaction for your business by a huge margin.

Repetitive work gets automated

Popular websites like Amazon usually get a lot of queries regarding the same things. To waste employee time to answer the same query, again and again, is to waste company resources. That is why a Chatbot can be useful because it automates repetitive work so that employees can be used for more productive work.

So if you have a website or you are planning to build one, considering a Chatbot can be really worthwhile. It will save you lots of time and also build customer loyalty. When you are looking for a company to provide you with a solution, it is best to go for an experienced one.