Online Hotel Software Forms the Foundation of successful Hotel Management

by Mycloud Hospitality Software Development

The world is ready to travel yet again in 2023. After staying at home for the better part of the last two years, travel enthusiasts are ready to explore their favorite destinations all around the world like never before. According to research done by a travel insurance company, the travel industry will fully recover in 2023. Travelers are not only going to spend more, they are also going to plan longer trips. For hotel owners, this means they need to be ready to handle incoming guests and manage guest expectations in the best manner possible. In the travel season, hotels have to operate at the optimum best to cater to guests from all over. Using an online hotel software is a great way to keep a handle on everything from room bookings, stay duration, guest requirements to room rates, profits, guest feedback, in-house staff performance, and much more.

It will not be farther from the truth to say that a web-based hotel management software is the swiss-army knife of hotel management. Savvy hotel managers can use an online hotel software to manage virtually every aspect of their hotel property. Compared to an on-premise hotel PMS, a web-based hotel management software offers a world of advantages for your hotel staff as well as guests. Let’s quickly explore some reasons why you should start using a hotel software for your hotel management needs.

Cloud PMS is affordable compared to on-site PMS
Easy to learn for seasoned as well as new hotel staff
Works on existing hardware
Regular software updates with latest features
24/7 customer support
Easy to set-up in a matter of hours
Offers high degree of automation
Compatible with third party services for billing and report generation
And much more.

Important Features that make an Online Hotel Software a Cut Above the Rest

Review Management

When guests look for a property, the first they do is look at the reviews of the property left by other users. A hotel that has good reviews on booking sites will get a fair share of business and guests tend to trust reviews from other users. A robust hotel software can keep track of the reviews so that hotel managers can interact with and thank the users for writing the reviews. Managers can also gain valuable feedback from the reviews and work on improving any weak points in the guest experience. Managers can set up the hotel software to keep a track of the mentions of the hotel’s name on social media sites so that any customer queries can be answered there as well.

Location Based Information Display

Hoteliers need to understand that today they are competing with hotels in a global market and guests from all over the world are looking for their services. It is crucial that a hotel software shows guests information in their language and prices of the rooms in their native currency. This can help the users in making a quick decision based on the data shown on their screens. A hotel software can judge the location of a user from the IP address and offer a prompt to change language and currency to local denomination. This simple feature can help to give the guests a memorable booking experience.

Third Party Integrations

Integrating third party software can go a long way in creating a productive environment for the staff and providing an excellent hotel experience for the guests. Third party software can add to your online hotel software and allow you to customize the software as per the needs of your hotel property. The third party integrations can vary from payment processing applications to report generation tools, as well as channel managers and booking engines. When it comes to web-based hotel management software, this is one feature that you absolutely cannot ignore.

AI and Chatbot Support

Artificial intelligence is the next big thing in the hospitality industry. Equipping your hotel with digital assistants to answer customer queries can make a great impression on guests. In the post-covid times, guests often want to decrease interaction with the staff and using an AI or a chatbot to resolve guest queries or answer general questions can go a long way towards creating a contact-free environment in a hotel.

Guests can also use their phone cameras to scan QR codes to access restaurant menus or talk to the digital assistant in their room when they require room service. The possibilities of adding to the guest experience with the use of artificial intelligence in the hospitality industry are virtually endless.

Automation

More than ever, automation has come up as one of the most important features in any web-based hotel management software. In every hotel, there are several repetitive tasks that can be done without human involvement. These tasks can vary from checking-in guests, assigning duties to the housekeeping team, generating reports of expenses and earning, among other things. Once such tasks are automated by the hotel software, the staff can use the time to work on areas of the hotel that need improvement.

Conclusion

Choosing an online hotel software is one of the most important decisions for any hotel manager. The right software can boost the hotel’s performance in every metric from profits to increased guest satisfaction. The software suite offered by mycloud Hospitality offers software that is designed from the ground up while keeping in mind the needs of the end users. Easy to use, quick to install, and available with 24/7 support, the software offered by mycloud Hospitality is a step ahead of the competition.

Whether you are looking for a software solution that you can customize as per your company’s design language or if you need a software that will take your business to the next level, you must check out the software offered by mycloud Hospitality. You can also schedule a demonstration of this software today by giving the team a call at +1-415-390-5039. To learn more about the complete feature set and the various use cases of the software suite, please browse www.mycloudhospitality.com