How to Troubleshoot QuickBooks Error code 5502?

by James Ryter QuickBooks Error 6130

QuickBooks error 5502 prevents users from using online services. When Quickbooks is unable to connect to the server, this error appears on the system. It could be caused by anything from a third-party application to flaws with your systems. Two distinct versions of the QuickBooks error message 5502 may show up on your screen:

“Sync is not completed properly”

“QuickBooks data has been uploaded, but failed to connect via the server”.


A Brief Review of QuickBooks Error 5502


QuickBooks customers can increase the size of their files as their business grows. The user may get Intuit QuickBooks error code 5502 on the screen when they alter the file size, though. This problem could appear if the sync manager is faulty or if QuickBooks can't connect to the server. The error message claims that the sync failed or was left unfinished, or that QuickBooks data was saved but couldn't connect to the server. This problem may be caused by a number of factors, so we must investigate them to comprehend and address the causes appropriately.


Causes of QuickBooks Error Code 5502

As we already noted, there are a variety of causes for QuickBooks error code 5502, including system failure or user error. Here is a comprehensive list of all potential causes:

        Document augmentation for the company is modified.

        Name of the expansion record.

        Physical changes have been made to QBB in Mac.

        Expansion records with incorrect renaming in Windows, such as .QBM,.QBB, or.QBX.

        Your company file is corrupted.

        The issue is due to a third-party application.

        Having trouble connecting to the internet


Methods to Resolve QuickBooks Desktop Error 5502

The most effective ways to resolve error 5502 in QuickBooks have been listed and explained in this section.

Method 1: Modify the Company File's Extension and Location

It is possible to repair a corrupted company file by relocating it and changing its extension. The way you must deal it is as follows:


        On your desktop, perform a right-click and select Folder from the New drop-down menu. Put "Test" in the folder name.

        Navigate now to the directory or drive that contains your QB company file (with the .qbw extension).

        Select Copy from the context menu when you right-click on the file.

        Move the cursor over the Test folder, then select Paste from the context menu.

        Right-click on the file and choose Rename to change the extension from.qbw to.qbm.

        On your keyboard, hold down the Ctrl key while you double-click the QB icon.

        Release the key only when the No Company Open window pops up.

        Choose the option to "Open or restore an existing company file”.

        Then, search your file in the Test Folder and open it.

        Change the file's extension back to.qbw when it has been opened, then repeat the procedure. This should correct the issue.


Method 2: Use the QuickBooks Database Server Manager to its true capacity

You can easily work on the company file in the multi-user mode using the QuickBooks Database Server Manager. To fix the issues brought on by QuickBooks error message 5502, you must launch the Database Server Manager.

        Access QuickBooks Desktop by going to your server PC.

        After selecting the File tab, select "Open or restore company" from the menu.

        Locate your data file by selecting Open a Company File and continue.

        Choose "Open file in multi-user mode" and then select the Next button.

        Click Open.

        Open the File menu once more after logging into your data file using your credentials.

        After that, click "Close Company/Log Off" and allow for the server to close the file.

        To access the search panel, tap the Windows icon.

        Enter QuickBooks Database Server Manager and choose to launch a new window from the menu.

        Select Scan Folders and then click Browse.

        Select the folder where your company file is kept, then click OK.

        Once this is finished, click Start Scan to start the process and attempt to access your company file.


Method 3: Run a Clean Installation of QuickBooks Desktop

It is preferable to uninstall QBDT and reinstall it if nothing else resolves the issue. This will update the QuickBooks software to its most recent version and fix any faults that may have existed 

        By going to your computer's Programs and Features box, uninstall QuickBooks.

        Go to the Start menu's search panel by tapping the Windows icon.

        To open a new window, enter File Explorer and select the option.

        Find your QB company file folder; it can be one of the following:

C:\ProgramData\Intuit\QuickBooks (year)

C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)

C:\Program Files\Intuit\QuickBooks (year)

64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)

        To rename a folder, select it using the right mouse button.

        After adding OLD to the folder name, hit the Enter key.

        Install QuickBooks again and see if the issue still exists.


Method 4: Rename the .ND file

Replace the names of your damaged .ND and.TLG files to enable QuickBooks to generate new files. Do as follows:

        Navigate to the folder where you saved the company file.

        Locate the document with the .ND extension. It would be similar to companyfilename.qbw.nd.

        Right-click this file now and select Rename from the menu.

        To make companyfilename.qbw.nd into companyfilename.qbw.nd.old, add .OLD to the end of the filename.

        Once you press Enter, the renaming process is complete. Check your files immediately to determine if the error 5502 still exists.

 You may also read: How to Fix QuickBooks Error Code 6123 0?

Despite the fact that QuickBooks is an excellent program, errors like QuickBooks error 5502 inevitably make using it more difficult.

We really hope that the aforementioned blog post was useful to you in learning more about the issue and assisting you to permanently fix it. Contact our quality QuickBooks error support team at 1-800-761-1787 whenever you need more assistance in following the instructions.

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About James Ryter Advanced   QuickBooks Error 6130

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Joined APSense since, March 21st, 2022, From Miami, United States.

Created on Apr 4th 2023 06:19. Viewed 193 times.


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