How to Fix Microsoft or Windows Store Crashing Issue

by Victoria Parker Digital Marketer

Windows Store is the Microsoft’s official shop for downloading games, apps, etc. When you search for a program on the web, most of the time it will show the results from the Microsoft Store. Many other tasks such as downloading or updating applications require store access. If you’re also encountering any issue while accessing Windows Store in your device, try these solutions.

Before you start using the troubleshooting solutions:

• Access your PC with the administrator account.

• Make sure the UAC (User Account Control) has been enabled.

• Verify the minimum (1027 x 768) screen resolution of your PC.

• Ensure that the video drivers are updated.

• Connect your PC with internet.

Once you set up all these, start using below solutions one by one to fix Microsoft or Windows Store crashing issue. After trying one solution check for the problem you’re facing, if it persists then use another solution otherwise not.

Solution 1: Update date and time settings

It looks strange, but it is the most effective and simple troubleshooting trick to fix Windows Store crashing issue. This trick fixes most of the general problems of a Microsoft device. If your computer’s clock isn’t accurate, then possibly this is creating the trouble. Correct your computer’s date and time with the below steps.

1. Right-click the screen clock in the taskbar.

2. Select ‘Adjust date/time’ from the options.

3. Find the ‘Set time automatically’ option and disable it.

4. Click the ‘Change’ button and correct the time and date.

5. Make sure correct time zone has been selected.

6. Check the time and date once again and save your changes.

7. Close all the windows.

8. Now, open ‘Microsoft Store’ to check for the issue.

Solution 2: Run Windows Troubleshooter

If your system’s clock is already updated, but still the app crashes, run Windows Troubleshooter. It scans your computer and finds the problems preventing your Windows Store from opening. Sometimes if possible, it fixes the issues itself. If running troubleshooter doesn’t do anything, use the next solution to fix Windows Store crashing issue.

Solution 3: Remove cache from Windows Store

Clearing cache or data of a program turn it as a new, this generally fixes most of the common problems. If you’re encountering the problem after doing any changes in the app settings, then this will also reset corrupt settings. Here is how to clear the Windows Store cache.

1. Use the start menu search bar to launch ‘Run.’

2. Enter ‘WSReset.exe’ into it.

3. And press ‘Enter.’

Doing so clear all the caches stored in the Windows Store and also reset corrupt settings.

Solution 4: Turn off the proxy server

If you’ve enabled any proxy or VPN in your computer, then it could be the reason your Windows Store application crashes. If you’re using any VPN or proxy, then switch it off. Here is how to check and disabled proxy server on a PC.

1. Press the ‘Windows Logo’ button. Start menu display on your desktop.

2. Look for the settings icon and click on it. This opens the settings window.

3. Click the ‘Network and Internet Proxy’ in the left pane. Proxy settings open on the right side.

4. Check the switch of ‘Use a proxy server’ under Manual proxy setup.

5. Turn off the switch if it is turned on.

This will disable the proxy you’re using and also may repair your Windows Store.

Solution 5: Reset Microsoft Store

When any of the above solutions are unable to fix your Microsoft or Windows Store crashing problem, try to reset the Store. Here’s how.

1. Open the ‘Quick Access menu’ by clicking on the Start icon.

2. Select ‘Apps and Features.’

3. Go to ‘Advanced options.’

4. Click ‘Reset’ in the newly opened window.

5. Click ‘Reset’ again on the warning prompt.

This will reset the Windows Store and clear everything from it as well as solve Microsoft Store crashing issue.

Victoria Parker, an employee currently living in USA and working at a top email service provider company in the day, and a technical writer at night. I am passionate about writing troubleshooting tips, beginner’s guides, news, and other articles on varied topics like QuickBooks Payroll Support, QuickBooks Payroll Support Number etc.