How to file a consumer case in Delhi Consumer Court?

by Kanika Goyal Online Consumer Forum

Introduction

We buy goods or services in our daily lives by going to offline or online shops. Most of the time it happens with us that we face issues in the goods/services that we bought and want to resolve our complaint. If you are in Delhi confronting issues with purchases you made related to goods and services, you should hire lawyer to file consumer case in Delhi consumer court.

The consumer courts are established to provide a platform for consumers to seek resolution of their complaints and to protect consumer rights in the country. It is important to note that the output of filing case in the consumer court can not be ascertained precisely as the system depends on various factors, including the nature of the complaint, the evidence provided, and the legal representation etc. If you have a specific complaint, it is advisable to seek legal advice first to understand the best course of action for your particular situation.

Let's see how you can resolve consumer complaint in Delhi.

Send legal notice

Try to Resolve the Issue without going to court. You can do this by sending a formal letter (called a legal notice) to the other party explaining the problem and asking for a solution. This letter is usually prepared and sent by a lawyer. Let's check how to send a legal notice:

Step 1: Prepare a written legal notice to inform the opposite party about your intentions with the help of the lawyer

Step 2: Once the legal notice is prepared, carefully review it. After reviewing, ask your lawyer to sign the notice on your behalf.

Step 3: The next step is to send the legal notice to the company through registered post with acknowledgment due.

Step 4: Once the legal notice has been sent, keep the delivery report or acknowledgment receipt provided by the postal service.

File consumer forum case:

If you've sent a legal notice regarding your consumer complaint but haven't received any resolution or relief from the company, you have the option to take concern ahead by filing a case in the Bangalore consumer forum. This complaint forum is specializes in handling consumer complaints and insuring that consumers rights are protected and given with appropriate solutions.

Here's a detailed guide on how to file a case in Delhi consumer court:

Step 1: Start by informing the opponent (the company) of your intention to file a case against them through a legal notice.

Step 2: Prepare Consumer Complaint with the help of a experienced lawyer, draft your consumer complaint with the details of your issue faced, including the actions taken so far, the relief sought, and any relevant evidences that supports your case.

Step 3: Collect all important proof and documents that support your complaint, such as receipts, bills, warranty, correspondence with the company, photographs, and any other evidence that supports your case.

Step 4: Choose the consumer court that has jurisdiction over your case based on factors such as the location of the transaction or the company's registered office.

Step 5: Deposit the required court fee as prescribed by the consumer court. This fee may vary depending on the nature and value of your complaint.

Step 6: Submit the case and affidavit insuring the truthfulness of the data mentioned in your complaint and submit it along with your consumer complaint to the court.