Field Service Management Trends for 2022: Keep Up and Keep Moving Your Business Forward

by Joy Gomez Founder at Field Promax

It is 2022 already! Who would have thought that so much will happen to us in the last two years? The COVID-19 pandemic has visibly transformed the world as we know it. Ever imagined your kids will attend school from your living room? Ever thought of walking into a supermarket wearing a face mask? More importantly, have you guessed in your wildest dreams that businesses worldwide would suffer so much? But it takes more than a catastrophe to take the human spirit down. As the world emerges from the aftermath of COVID-19, small and medium businesses are also resuming their course. However, some things will never be the same. Much has changed since 2019. And so have the trends and predictions in the domain of field service management. If you are one of the professionals in the field, you must be aware of these changing trends, including the emergence of Field Service Management Software and how they might turn your business around.

The global market of field service is expanding at an accelerating rate. As per recent reports, it is growing at an estimated compound annual growth rate (CAGR) of 16.5%. Naturally, this took time and effort, and digital transformation played a crucial role in this. The days of disjointed, tedious paper-based systems are long gone. Technology has transformed field service management for good. Especially with the advent of the COVID-19 pandemic and the worldwide social distancing protocols, the traditional methods underwent a complete overhaul, facilitating remote collaboration and tracking. This has been a major boost in the field service industry as well. As a service business owner, you too can now have full control over all your operations via Field Team Management Software and other digital tools. Furthermore, innovations such as automated work order management, incorporating the power of artificial intelligence and machine learning, and even harnessing the power of augmented and virtual reality have ushered in a new era in field service.

The current trends are visibly improving the Field Service Business. Eventually, field service management also has to keep up with the changing practices. And if you want to stay in the race, you must keep an eye on the trends that will shape the future of this industry going ahead. Here are some pivotal trends that field service managers must be aware of in today’s time.

No-Contact Service and Remote Collaboration

While the idea of contact-free service was not new, it was not something field service workers were largely used to. However, with the advent of the pandemic, more and more people have started to hate the idea of having someone over at their house unless it is absolutely necessary. As a result, field technicians are driven towards exploring remote service delivery. Innovations like artificial intelligence, IoT, and mixed reality have powered this trend.
Although physical contact is still necessary for field service, the trend of remote collaboration could be a major advantage for this industry as well. With a work order management tool, you can organize and keep track of all your jobs, deliver timely service, manage customer expectations, even take care of invoicing as well. All you need to do is choose the Best Field Service Software. It will do the rest for you.

Shift to Automation

Remember Ford company’s assembly line? The invention changed the history of humankind. That was when industries started to harness the power of automation to reduce manual labor. With time, we have reached a time when companies like Amazon use robots to work in their inventories.

Similarly, field service is a domain that heavily relies on manually intensive processes. As a result, it leaves little to no time for someone running the business to spend time on other tasks, such as building relationships with their customers or taking their feedback into account to build a better business framework. However, those are equally important factors to keep your business up and running. The more pressing issue in this regard is that this manually intensive process comes with an extensive amount of back-office operations. This includes confirming appointments, scheduling and dispatching technicians, monitoring daily operations, managing inventory, invoicing, managing customer expectations, all the while juggling schedules and attending that last-minute emergency call.

This is where field service management software comes to your rescue. This incredible innovation automates the whole process—from automatically scheduling and dispatching, tracking progress, managing inventory to invoicing, it does everything for you. It also helps you optimize your resources, thus contributing to your revenue generation as well. For the best field service software, you can try Field Promax. It also integrates with Intuit QuickBooks, giving you a complete solution for all your automation requirements

Mobility

Smartphones have become an integral part of our lives. Keeping up with the trend of the increasing popularity of smartphone usage, the field service industry is also embracing the advancement. More precisely, it has become a necessity rather than an option. If your business involves multiple technicians, a dedicated mobile app can give them more freedom and convenience to deliver their tasks. All the top field service management software now offers its own mobile app versions. Aided with one of these, your technicians can check their schedule on the go, receive directions to the customer’s location, keep track of parts used, and maintain a log of their tasks. The wealth of information, in turn, allows the business owner to track and monitor all the technicians, work orders, schedules, and everything else they need to have complete control over the service delivery. Field team management software and mobile apps like Field Promax Integrate with QuickBooks. The integration allows you to easily manage your work orders while converting them into invoices in QuickBooks.

Final Words

These are just a few trends influencing the changes in field service. However, the possibilities are limitless. With the rapid growth of technology and the incessant innovations, it is tricky to forecast what would be the next major aspect changing the course of field service. All we can say is that these changes are all driven by customer expectations and demand for convenience on the part of the service providers. Field service management software solutions are definitely one of the leading drivers in the changing practices in this domain. It is leading the way by leveraging cutting-edge technologies such as machine learning, AI, IoT, mixed reality, and so on.

Top field service management software like Field Promax delivers the most innovative and robust applications available today. They are constantly refining and redesigning to meet the evolving demands of the field service industry and help the business owners satisfy the customer expectations and in turn, increase customer conversion, retention, as well as boost revenue generation. Therefore, if you don’t want to miss out on the opportunities that the market gives you, get in touch with us today.