ChatBot Integration On Online Consumer Complaints Forumby Kanika Goyal Online Consumer Forum
We know that nowadays Robotic Process Automation and Artificial Intelligence are trending these technologies are most helpful to make your task easy and reduce your efforts for repetitive works. It well knows about Voxya online consumer complaint forum where lots of complaints filing by consumers for a quick solution of consumer complaints. We are getting more than hundreds of queries on daily basis on our mailbox. So, we decided to provide the customer support services why chatbox where we answer the all queries of consumers through chat. So, we decided to implement a chat box option on our portal.
We hired Medma, the best web application development company in India and the USA. We find them as Artificial Intelligence and RPA expert with great knowledge in this field. They suggest to me the best option is chatbot, where you can write your queries to get an answer. This chatbox based on Machine Learning and we teach chatbot how to deal with consumer queries and how to answer them effectively. We put the answers of more than 500 questions here. When any consumer asks any question to then it the response relevant answer to your queries.
Due to machine learning programme and chatbot, we reduce the unwanted works from our side and it also reduces our efforts to maintain the best customer services.
Still, I have a question. Is chatbox feel the pan of consumers or not?
I will discuss this in our next article.
Created on Aug 13th 2018 03:10. Viewed 112 times.
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