Benefits of Salesforce Service Cloud and Sales Cloud for a Small Business, Startup or an SMEby Ranjeet Kumar SEO and Digital Marketer
Implementing Salesforce services to your organization is the most fitting move you will make, especially if your company focuses on opportunities, leads and sales. Primarily, when you sign up for Salesforce, you have the option to choose from two modules - Sales Cloud and Service Cloud. For a startup, small business and SME determining whether or not they need Sales Cloud or Service Cloud can be overwhelming. Evaluating the implementation cost of these Salesforce services is a great place to start to ease that decision.
the perks of Salesforce Service Cloud is that it provides integration to
multiple sources of communication with customers. It helps customers
service agents to serve their customers at a faster rate by offering all
the communication channels within the UI. Creating and managing knowledge bases
is another helpful lead for customer service agents. Knowledge bases
act as a source of information that is frequently requested by
customers. It not only reduces response time but also assists in
training a new customer service agent faster. help you make that
decision. Keeping that in mind, let’s get started. Read full blog here - Benefits of Salesforce Service Cloud and Sales Cloud for a Small Business, Startup or an SME
Created on May 11th 2020 06:12. Viewed 470 times.