CCP Agent management toolby Contact Center Performance Tool Contact Center Management At Your Fingertips
CCP Agent management tool enables each manager in the contact center an ongoing monitoring of each agents in hisher team, by all the relevant KPIs and by any dimension the manager is interested right Recommended Features
- Real time analysis of sales, effectiveness, service, efficiency and quality, based on a multitude of indicators
- Time periods of interest (days of the week, holidays, etc.) are definable, allowing exceptionally valuable data analytics
- Drilling down to the single call, hour or operator allows isolating the root cause of problems
- Based on Qlick View for real time data updating and analysis Smoothly interfaces with all relevant organizational systems
Review on CCP Agent management toolContact Center Performance(CCP) agents management tool provides the contact center More effective managers decisions,Increased agents productivity,Increased revenue and sales services and Increased Quality of service.
The user friendly and highly intuitive user interface, including clear color coded display and the sorting abilities, provide your contact center with greater executive impact.
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Created on Feb 25th 2014 03:34. Viewed 902 times.
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