Contact Center Performance Tool

Contact Center Performance Tool Senior   Contact Center Management At Your Fingertips

Joined APSense since, February 10th, 2014, From Ahmedabad, India.

About Contact Center

CCP-Contact Center Performance provides contact center supervisors and managers with a comprehensive reporting tool, which offers detailed and analytical data that can be used to analyze contact center performance.

Agents' performance reports measure every interaction the agents handled and the relevant KPI's like handling time, wrap up time, break time, consult time etc.

Main Features:-

-Real time analysis
-360° dashboard view
-Clear color coded display
-Interfaces with all systems
-Allows defining time periods
-Enables drilling down to every level
-QlikView based
-User friendly
-highly intuitive user interface


If you'd like more information about CCP Contact Center Performance Management System, please call Agiletree Infoware at +91-9558100789 Or +91-79-40021298, our Business manager will entertain all your queries or e-mail us at sales@agiletree.com or feel free to login to our website http://contactcenterperformance.in/

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Recommendations for Contact Center

MakubeX S. Advanced
CCP-Contact Center Performance provides contact center supervisors and managers with a comprehensive reporting tool, which offers detailed and analytical data that can be used to analyze contact center performance. Agents' performance reports measure every interaction the agents handled and the relevant KPI's like handling time, wrap up time, break time, consult time etc. Main Features:- -Real time analysis -360° dashboard view -Clear color coded display -Interfaces with all systems -Allows d

Recommendation on Haves: Contact Center Performance Software
Dragan R. Professional  
Contact Center Performance, provides contact center supervisors and managers with a comprehensive reporting tool, which offers detailed and analytical data that can be used to analyze contact center performance.I recommend him.

Recommendation on Haves: Agent Performance Management Software

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