Why Is Everyone Getting a 1800 Number for Their Business?

by Maggie F. Marketing & Communications

Wondering why everyone — or rather, every big company you come across has 1800 numbers? It’s because having a toll free number creates a quick, easy, and free way for customers, new and old, to reach a business. And after all, what business does not want customers calling in?

Why Are Businesses Getting 1800 Numbers?

You’ve probably seen billboards, commercials, and telemarketing ads boast toll free numbers as their contact number. You’ll notice that most large corporations and enterprises will have 1800 numbers. This is generally because 1800 toll free business numbers are free for callers to dial. Instead, calls made to these numbers are charged to the receiver, that is, the business. So, why do businesses opt for this type of service?

Virtual Communication Solutions

If you get 1800 numbers from a web-based phone service provider, then you can make use of virtual communication tools to expand your company’s reach. For example, GlobalCallForwarding has toll free numbers for countries all over the world. Even if your company is based in Los Angeles, California, you can get toll free 1800 numbers for clients in the United States, Canada, Mexico, Australia, and more. This way, clients calling you from these areas don’t have to worry about international calling charges or processes to connect with your company.

Additionally, your service provider will route calls over the internet through an international toll free forwarding service. This means that you won’t have to pay exorbitant fees either. Instead, you will pay what your subscription plan with the provider entails.

Enjoy Resourceful Features

Besides opening a free and convenient communication channel, your business can also make use of several features that come along with a virtual phone service. Some common features include:

Extensions for different departments and offices
Routing incoming calls to different locations or numbers during certain times of the day
Forwarding incoming calls to voicemail during off-hours
Inbound and outbound SMS capabilities
Outbound calling with customizable caller IDs for different markets and areas
Setting up customized greetings
Setting up an interactive voice response to answer calls and direct callers to the right department
Call recording software to record incoming and outgoing calls

These are just some actions you can perform with a virtual phone number. Providers offer a variety of solutions, features, and tools that can enhance how your business interacts with its callers. Pick one that suits your needs best.

Easy to Remember

1800 numbers are much easier to recognize and remember as compared to other numbers. More specifically, vanity toll free numbers with patterns, repetition, or letters inserted have become more popular. Examples of vanity numbers are 1-800-FLOWERS or 855-334-3344. Such numbers can be used as a powerful marketing tool, for generating more calls and sales.

Helps Build Credibility

Considering that toll free numbers are mainly associated with large corporations, having a 1800 number can increase your company’s credibility in the eyes of potential customers. This further solidifies and enhances your company’s image as one that is well-established and professional.

Immense Portability and Versatility

Another reason why virtual 1800 numbers are popular is that they are portable. You can move office locations and it wouldn’t be a problem. You can be reachable anywhere as you set up calls to be forwarded to numbers and lines of your choosing.

Who Can Use a Toll Free Number?

Businesses of every kind and size can use 1800 numbers. Toll free numbers can help companies with a large incoming call volume or that want to encourage more calls from interested customers. Additionally, whether you run a start-up, small business, or established corporation, you can always add a toll free number to your contact information alongside your previous number and have incoming calls forwarded to the number you desire. If you want to switch from a regular phone service provider to a virtual one, you can easily port or transfer your existing number. And so, not much is lost when you decide to go toll free. As you can see, 1800 numbers can benefit and boost your business’ identity and enhance customer relations. All for a price that you can manage and coordinate with tools to serve your business at the highest level.