2020 Technology Trends for Businesses

by Maggie F. Marketing & Communications

From better communication tools to facial recognition, companies across different industries are investing in new and advanced technology to make business processes easy, reduce costs, and increase savings and sales. Here are some 2020 technology trends to keep in mind to enhance your company’s performance.

Cloud-Based Communications

Consider a switch to cloud-based communications for your enterprise. Such communications occur over the internet instead of traditional phone lines and use voice over internet protocol (VoIP) technology to provide multimodal communication. You can do so by subscribing to a virtual phone service provider such as United World Telecom.

A virtual phone service provider will offer various cloud-based tools and features such as virtual phone numbers (local, toll free, international), call forwarding capabilities, call recording software, outbound calling service, and more. These features can help you strengthen your business’s professional image, improve office productivity, and assist you in global expansion.

Biometrics Recognition

Fingerprint scanning and facial recognition have reached smartphone users. However, businesses too can make use of biometric recognition for heightened security, verification and identification, and other purposes. Research primarily focuses on face detection, face capture, and face match.

Top tech companies that are developing such tech include: Google, Facebook, Apple, Microsoft, and Amazon. Despite reservations, the public seems generally aware of facial recognition and very accepting of it. There is still much research and investment needed, but this seems a promising field.

Automation Making Tasks Simpler

Automation is on the rise and one of the more popular technology trends. Businesses across the board are finding new ways to incorporate automated processes into their dealings to increase productivity and efficiency. From warehouses using robots for packaging, manufacturing, and more, to setting up an interactive voice response system to interact with callers and help them complete tasks, automation has its fingers in various tasks. Though sometimes feared, automated processes can help cut down time spent on menial and mundane tasks, reduce the number of errors made, and free up employees for more complex tasks.

Innovation in Payment Processing

One of the most recent technology trends has been the rise of alternative payment methods such as apps, peer-to-peer, digital services, and mobile banking. The simplicity of these services has made them increasingly popular in a time where anything digital is desired.

These services primarily focus on consumer banking. However, new initiatives are being made for business banking as well. Researchers are aware of new types of threats and fraudulent activity that such technology can give rise to and are finding ways to combat them during the developmental process.

Project and Content Management Tools

Used by small businesses as well as large corporations, project and content management tools and software aim to provide employees with a one-stop for all things related to their business. With chat tools, progress and time tracking, file sharing, etc., teams can work in collaboration to complete tasks and projects quickly and more efficiently. And managers are able to monitor on-going processes through metrics and reports.

More Use of Cloud Computing

Cloud storage and cloud computing remain on the rise as more and more businesses become aware of its utility. The next step for one of the most widely accepted technology trends is the distributed cloud system. This will help connect the public cloud distributed operation of such services to specific locations, irrespective of the centralized location.

2020 Technology Trends: Which are You Looking Forward to?

While some of these technology trends seem apt for your business, others may not. However, innovation is a continuous process and promises new and exciting surprises for businesses of all kinds. Let’s see what else 2020 brings to the table.