What’s QuickBooks error ol-393 and How can you Overcome it?

by Will Wilmar Accountant

QuickBooks online banking error ol-393 usually occurs while trying to connect with the bank or downloading the transactions in the QuickBooks desktop application. The user may get QuickBooks error ol-393 due to connectivity issues or damage in the company file. When the error interrupts, the user might get a notification from the bank or financial institution. In this blog, we will discuss ‘ol-393 QuickBooks error,’ it’s causes, and solutions to fix it permanently. So, continue reading the blog till the end.

If you are looking for an immediate solution to resolve QuickBooks error ol-393, then get assistance from the certified QuickBooks experts by dialing our toll-free number (855-526-5749)

Causes behind QuickBooks error ol-393

Following are the reasons behind QuickBooks online banking error ol-393:

Incorrect login credentials while logging into QuickBooks Online.
Poor network connection.
Bank’s website under maintenance.

Let’s proceed to the solutions in order to fix the error.

Most Preferred Solutions to rectify QuickBooks error message ol-393

Given below are the most effective troubleshooting steps to overcome ol-393 QuickBooks error. Before moving to the solutions, take a backup of the company file using the following steps:

Open QuickBooks desktop.
Move to the File menu and choose Switch to Single-user mode.
Navigate to the File menu again and select Back up Company.
Next, select Create Local Backup.
Within the window, select Local Backup and then Next.
From the Local Backup Only section, select Browse and select the location where you want to save your backup company file.
Click OK and then Save it now.

Solution 1. Make a test company file

Creating a test file will help find if the problem is with QuickBooks or bank:

Open QuickBooks.
Go to the File menu and choose New Company.
Click Express Start or Start Setup.
Within the setup window, provide the required details.
Click Create Company and then the Start Working option.

If you still get the QuickBooks error message ol-393, it indicates there is some problem connecting with the bank. Reset bank connections by following the steps given in Solution 2.

Solution 2. Setting up all online banking connections again

Open QuickBooks online.
Go to the Lists menu and choose Charts of Accounts.
Next, click Include Inactive.
Turn off Bank Feeds for all active and inactive bank accounts.
Exit and restart QuickBooks.
Now, turn on the bank feed and continue with the work.

Hopefully, the troubleshooting procedure mentioned above helps you fix QuickBooks error ol-393. If the error persists, call us on our toll-free number (855-526-5749) and get assistance from certified QuickBooks professionals.