What to do if you receive a defective product

Ever felt irritated, frustrated, angered or with the quality of the product you received after you shopped online?

Every one of us face this at some stage or other. After receiving a defective product or a misaligned product, we try contacting the customer service and the issue goes on and on until it arrives a logical conclusion.

But as customers, we may have either lost our valuable and hard earned money because at times under such circumstances, we :

1.         Settle with the product we received even though it was not what we wanted

 

2.         Spend our valuable time chasing the customer service but most of the times we don’t get a response we anticipate

 

3.         Yet, irrespective of whatever we go through, we still have to pay the bank for using the credit card or net banking.  Either way money is debited from our bank and we feel bad about it.

Did we ever ask ourselves how to deal with such situations?

These are a few tips we offer:

4.         As customers it is extremely important to know what your rights are

5.         If the product is defective or not to your expectations, call up the customer service of the merchant and :

·         Note down the name of the customer service agent/s you are interacting with

·         Explain your situation and hear what solution is offered

·         If for some reason, you aren’t happy with the solution, request for a supervisor

·         Insist the customer care to provide you a ticket number or a reference number for your call

·         If you used a credit card, call up your bank and inform them of the transaction and ask them to file a dispute

·         The bank then gives you a temporary credit ( in most of the cases ), and files the dispute with the merchant about the transaction. The entire process for you to get a refund and make it permanent will take about 60 days but it is still worth the wait. Please follow your bank’s instructions during the period of dispute.

·         In the meantime, if the merchant agrees to refund you, check the number of days that the merchant will take to process the refund.

·         If the refund is showing up on your credit card statement, call the bank and inform them that the merchant processed your credit and that you no longer wish to dispute the transaction.

6.         During this entire period, it is extremely necessary for you to record every evidence of your interaction with the merchant.

These tips do not ensure sure shot success over the dispute, but this is good to know information for the shopper.

Happy dealings on Deal24by7.