What is the need for Enquiry Management Software?

by Komm Kiosk Komm Kiosk-Enquiry Management System

The educational institutions are multiplying rapidly and as a result the colleges and universities are also becoming competitive. As they get queries from the candidates in huge numbers concerning course details, eligibility criteria, fee structure, enrolment process and many more; these are just a few examples of major queries that the college and universities administration have to cater to.

These enquiries come through various different types of sources and mediums like web forms, emails, phone-calls and majorly in-person queries. To be able to respond to all of the queries via so many varying mediums can be quite overwhelming, that too accurately and productively. The enquiries are so big in number that it is next to impossible to answer each one of them in detail and provide in-depth responses.

The lack of efficiency in the enquiry management and catering may lead to students receiving inaccurate, incomplete or irrelevant information. Worst case scenario that can happen is that some queries may be left unanswered, and in that case the candidates will choose an alternate college, university or other educational institutions.

As a result, the need for enquiry management system/software has increased to ensure that there is an ease and convenience in the entire enrolment process for not only the administrators as well as the candidates/students service experience. Making sure to minimize the management inefficiencies as much as possible and increasing the administration productivity.

Student Enquiry Management

To ensure that the educational institutions work efficiently towards catering the enquiries, Komm Kiosk — Enquiry Management Software by Yoctel provides the user with features that will make the process of enrolment, managing, catering to the enquiries easier for the user.

It provides an enhanced online based end-to-end enquiry management solution, wherein the user can follow up with the enquiries and manage the registrations. All of this results in increasing the productivity and efficacy of the administration.

The software is designed in a way that will help in simplifying and streamlining the whole admission process. It is an innovative approach by Yoctel solutions to maintain and utilize all the enquiries records and leading it to convert enquiries into student registrations.

They not only provide tracking of records but the user can also find some enhanced and useful features in the Enquiry Management Software.

Below are its features that will give an idea that why this software is necessary for the educational establishments like colleges and universities:

1. Student Enquiry Control: Komm Kiosk helps you convert interested enquiries to students. And not just from a fixed area but from all over the world with the help of the advancing technology. It allows the user to capture, convert and manage the prospects as well as interested candidates.

2. Comprehensive Dashboard: The comprehensive dashboard of the enquiry management software gives a complete overview of the entire status of different stages of the enquiries. It will include the basic statistics of conversion ratio, daily, weekly and monthly enquiry analysis, source wise analysis and peak time analysis.

3. Enquiry Reminder System: The software provides the user with the facility to set reminders and the system will auto generate a list for those specific dates and remind you at the set time. The reminder feature helps especially when the candidate/student has asked for a specific date, time or both.

4. Mass Uploading of admission/enrolment forms: With this management solution the user can do mass uploading of the enquiries collected from various sources namely calls, in-person, SMS, online forms and websites easily and quickly by importing from any excel sheet and start working on the student enquiries as quickly as possible.

5. Send SMS / Email Alerts: This incredible feature provides the ability to send group SMS and email alerts to students having similar enquiries or details about the registration process.

6. Verify and Manage Enquiries: The software allows the admin to manage and keep a track of duplicate enquiries by entering the enquiry details and crosschecking it with the previously catered enquiries.

7. Automated Enquiry Distribution: This feature allows the distribution of enquiries with ease among the counselors, i.e., if the assigned counselor is unable to take the new enquiry, in that case the admin can assign that enquiry to another counselor with a message including the details of the enquirer.

8. Classifies the Different Types of Enquiries: This feature helps in the classification and systematic organization of the enquiries by filters like contacted, uncontacted, priority, to be followed up, pending, etc. Making it easy to have the updated contact information and in tracking the enquiries.

9. Records the Enquiry Source: The student enquiries are received via several sources like website, telephone, email, personal visits, etc. And Komm Kiosk lets you track all the information about your enquiries and helps in reaching the target audience that have similar enquiries.

10. Smart Enquiry Filtration: It helps in filtering the candidate enquiries according to status as contacted, uncontacted, follow up the pending enquiries and priority leads on time. Search through all your enquiries from anywhere with just a few clicks and touches.

11. Track and Manage Enquiries via Mobile Application: With this feature the admin/user can track the enquiries on any android device and act fast. Get a daily update of your new contacts and active student enquiries with actionable reminders that guide and help you to follow up with the prospect students and candidates.

12. Increases Time Efficiency: The enquiry management software has a transparent system and it provides the admin with statistics and demographics basically the entire details of candidates who applied and contacted you via one of the contact sources like websites, web-form, etc. Apart from this you can easily respond to the students with 1-click pre-designed template.

Conclusion: With Enquiry Management Software used in the enrolment and admission processes of the education system can effectively and efficiently help in identifying the prospect students, automate communication and responses to keep the prospective students in loop and engaged throughout the enrolment cycle and have the student’s data, information automatically filled/entered into the database. The features and functionality of Komm Kiosk allows the educational organization and even businesses to track and manage the student interactions at every level in order to make them streamline the future prospects. It simplifies the support processes and minimizes the cost related to managing the student enrolment cycle.

Article Source: https://medium.com/@kioskkomm/what-is-the-need-for-enquiry-management-software-82c2503da6d7