Articles

What can be done to unlock the locked User name in Trend Micro?

by Samantha Quinn Trend Micro Technical Support Canada 1-844-888-387
Are you trying to Log In to your Trend Micro account but surprisingly found that your User name is locked? This is a temporarily locking may be because of the unfamiliar trail of logging in to the Deep Security Manager using an incorrect password. You could have attempted many times but the users get locked. The number of trials to log in is examined and noted under System > System Settings > Security. 

You need not worry when TM team is with you; Trend Micro Support will help get back your user name and also the process to unlock it. The team is serving its customers for long and gives the best possible ways to make their customers satisfied. The team suggests on the first sign in to ‘create a new Admin user’ and S Master Admin for back up. If you log in from one Admin users, you can unlock the locked users using Deep Security Manager Dashboard. So follow these instructions now:

  • Sign in using one of the currently working Admin users/MasterAdmin.
  • You have to follow this for deep security 8.0 and below 8.0 just go to Systems > Users and to Administration > Users for deep security 9.0.
  • Now you can see the locked user give double-click to it and here in the check box deselect the Locked Username/user.
  • Lastly, tap Apply > OK.

You can use the following command to unlock all the administration (if all locked)

  • Go for DOS, open the DOS command prompt window and then ..\Program Files\Trend Micro\Deep security Manager Directory.
  • Enter this command: dsm_c-action unlock out –username USERNAME
Example: dsm_c-action unlock out –username SNEHA

This is how you can unlock one administrator or all the locked users. The process hardly takes 5-10 minutes and you are just able to sign in then. If in case you a problem occur while following the steps Contact Trend Micro Technical Support Number 1-844-888-3870 to clear your confusions or doubt. The team is always pleased to serve its customers. This service is just for your issues, get them fixed and enjoy the benefits.


Sponsor Ads


About Samantha Quinn Innovator   Trend Micro Technical Support Canada 1-844-888-387

14 connections, 0 recommendations, 61 honor points.
Joined APSense since, April 18th, 2017, From alberta, Canada.

Created on Sep 5th 2017 00:17. Viewed 561 times.

Comments

No comment, be the first to comment.
Please sign in before you comment.