Usable fixes for QuickBooks email not working on your computer

by John Kartan Accounting And Bookkeeping

QuickBooks is a bookkeeping that helps users share tax forms, customer invoices, e-files, and other documents directly through email. QuickBooks email not working can result in a failure to share the data, which causes problems for users. If your QBDT also generates issues while sending emails, read this entire blog to learn about its causes and the methods to remove it from your PC.

Reach out to our team of QB professionals at 1.855.738.2784 for effective troubleshooting of the error.

Why QuickBooks faces trouble delivering emails?

You’ll sometimes find yourself in a situation where you can’t email invoices in QuickBooks Desktop. The practical reasons your QBDT struggles to send emails are discussed below-

You use a third-party application to send emails in your Windows, which raises compatibility issues while integrating with QB.
MS Outlook isn’t updated to the latest version, or it stops responding in the background when you try to send emails.
The MAPI32.dll file is damaged on your system drive, which causes issues while sending emails.

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The useful techniques to counter the error

You won’t be able to share documents, invoices, tax forms, etc., through emails as the QB will develop issues or crash when you try sending the emails. The easy ways to remove the error from your QBDT are discussed below in detail-

Solution 1- Configure QB preferences and system settings to assign MS Outlook as the mailing application

You’ll be unable to send invoices from QuickBooks using the emails if you use an incompatible mailing application in your Windows. Intuit always recommends using MS Outlook to send QB emails for best compatibility. QuickBooks will instantly fall prey to issues and fail to send emails if the application malfunctions while integrating. You need to set MS Outlook as the default application in your system settings and QB preferences. If you already use MS Outlook, then try updating the application to the latest version. Here are the steps to configure system settings and QB preferences-

Open your system’s control using the search bar or the Gear icon in the Windows Start menu.
Go to the Apps option and tap Default Apps.
Set Outlook/mail as the default application under E-Mail.
Close the control panel and open your QuickBooks.
Approach the Edit menu and choose Preferences in the options list.
Tap Send Forms and click the My Preferences option.
Set Outlook/Mail as the default preference for sending emails.

If QuickBooks still fails to deliver emails, move to the next solution.

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Solution 2- Repair your system’s MAPI32.dll file

Your PC applications including QBDT, can fail to deliver emails or messages if the MAPI32.dll gets damaged. You must fix the file using the steps underneath-

Open the file explorer and visit C:\Windows\System32.
Type ‘FixMapi’ in the search panel and scroll down the search results.
Double-click Fixmapi.exe to run a tool and follow the on-screen instructions to repair the file.
Retry sending emails from QuickBooks after the file is repaired.

Conclusion

This brings us to the end of our blog explaining the causes of QuickBooks email not working on your PC. The valuable measures you can take against the error are also discussed in the blog, and we hope you apply them to prevent issues while sending emails in the future.

Contact our QB support team at 1.855.738.2784 for further assistance if the error persists.

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