Triggers for QuickBooks black and white screen and ways to fix

Posted by John Kartan
7
International Trade & Business
Dec 21, 2023
345 Views
QuickBooks black and white screen

QuickBooks users can efficiently execute accounting tasks in the software due to its interactive interface and various features. However, QuickBooks black and white screen or other display issues can sometimes ruin the user experience. If the colours on your QB go missing and you run into a black and white screen, keep reading the blog to understand why this happens and the techniques needed to eliminate the problem.

Approach our QB support team at +1-855-738-2784 for troubleshooting assistance to fix the issues.

Causes of QB display issues on your system

You might sometimes encounter inverted colours or a black-and-white screen in the QB interface, which makes it inconvenient to use. The primary reasons for display issues on your QB are mentioned below-
  • The QBW.ini file is damaged by data corruption on your system, or the software fails to run the file due to non-admin permissions.
  • The theme on your system is downloaded from a third-party source and is incompatible with the PC applications.
  • QB view preferences or the DPI settings on your computer aren’t properly configured.

Actions to take if QuickBooks background turns black and white

You’ll face problems using QuickBooks Desktop on your computer if its interface becomes black and white or other display issues develop. The methods to fix the QuickBooks Display issues are discussed below-

Solution 1- Edit the QBW.ini file and set a basic Windows theme

QuickBooks might sometimes run into display issues if the QBW.ini file fails to run due to damage or incorrect configuration. This file is critical for QB, and you might encounter overwritten text, oversized fonts, missing buttons if the software fails to process the file. As a preventive measure, you must also update your video and graphics drivers to their latest version. Use these steps to fix the QBW.ini file-
  1. Launch the file explorer on your computer and go to C:\ProgramData\Intuit\QuickBooks20XX/QBW.ini.
  2. Open the file with a double-click and press PgDn to go to the bottom of the file data.
  3. Accurately enter COLORS] Classic=0 at the end of the file and save the file.
After the QBW.ini file is fixed, you need to change your PC’s theme to Windows Basic to prevent display issues in the PC applications. Use these steps-
  1. Right-click on your desktop and click the Personalize option.
  2. Select Themes in the options and select an inbuilt Windows theme to prevent compatibility issues.
If the display issues persist after fixing the QBW.ini file, move to the next solution.

Solution 2- Launch the QB Tool hub to repair your QB Desktop

QuickBooks can also run into display issues due to damaged program files or technical glitches that randomly develop in the software. You can easily get rid of these bugs by repairing your QB using the tool hub as mentioned below-
  1. Run the QB tool hub application on your computer and select the Program Problems option.
  2. Click the Quick Fix My Program option and let the tool fix the software completely.

Conclusion

This blog explains the reasons for QuickBooks black and white screen coming up during launch or randomly after some time. The techniques to remove the display issues are also mentioned in the blog, and we hope you apply them to your computer to fix the black-and-white screen in your QB.
Speak to our QB support team at +1-855-738-2784 if you run into problems while using the solutions.
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